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attitude
our evaluations or feelings towards a person, idea, or object that are typically positive or negative
stereotype
a generalized (sometimes accurate but often overgeneralized) belief about a group of people
social identity theory
the idea that ingroups consist of individuals who perceive themselves to be members of the same social category and experience pride through their group membership
cognitive load
the amount of a person's cognitive resources needed to carry out a particular cognitive task
prejudice
an unjustifiable (and usually negative) attitude toward a group and its members.
discrimination
an act, policy, or system that maintains or creates an advantage for one group over another
implicit attitudes
attitudes that are involuntary, uncontrollable, and at times unconscious
just-world phenomenon
the tendency for people to believe the world is just and that people will get what they deserve
outgroup
a group that one does not belong to or identify with
outgroup homogeneity bias
the assumption that outgroup members are more similar to one another than ingroup members are to one another
ingroup
people with whom we share a common identity.
ingroup bias
the tendency to favor one's own group
ethnocentrism
belief in the superiority of one's own ethnic group
scapegoat theory
the theory that prejudice offers an outlet for anger by providing someone to blame
other-race effect
the greater difficulty people have in distinguishing between members of a different race compared to one's own race
belief perseverance
tendency to stick to our initial beliefs even when evidence contradicts them
conformation bias
a tendency to search for information that confirms one's preconceptions
cognitive dissonance
an unpleasant state that arises when a person recognizes the inconsistency of his or her actions, attitudes, or beliefs
person perception
the process of forming impressions of others
attribution theory
the theory that we explain someone's behavior by crediting either the situation or the person's disposition
dispositional attributions
attributions that explain someone's behavior in terms of factors internal to the person, such as traits or preferences
situational attributions
explanations of people's behavior that refer to external events, such as the weather, luck, accidents, or other people's actions
explanatory style
a person's habitual way of explaining events, typically assessed along three dimensions: internal/external, stable/unstable, and global/specific
actor-observer bias
the tendency to blame our actions on the situation and blame the actions of others on their personalities
fundamental attribution error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
self-serving bias
the tendency for people to take personal credit for success but blame failure on external factors
internal locus of control
the perception that one controls one's own fate
external locus of control
the perception that chance or outside forces beyond one's personal control determine one's fate.
mere exposure effect
the phenomenon that repeated exposure to novel stimuli increases liking of them
self-fulfilling prophecy
an expectation that causes you to act in ways that make that expectation come true.
mirror-image perceptions
mutual views often held by conflicting people
social comparison
evaluating one's abilities and opinions by comparing oneself with others
relative deprivation
the perception that one is worse off relative to those with whom one compares oneself
role
a set of expectations (norms) about a social position, defining how those in the position ought to behave
social norms
expected standards of conduct, which influence behavior
social influence
the effect that the words, actions, or mere presence of other people have on our thoughts, feelings, attitudes, or behavior
normative social influence
influence resulting from a person's desire to gain approval or avoid disapproval
informational social influence
influence resulting from one's willingness to accept others' opinions about reality
central route persuasion
occurs when interested people focus on the arguments and respond with favorable thoughts
peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker's attractiveness
halo effect
tendency of an interviewer to allow positive characteristics of a client to influence the assessments of the client's behavior and statements
foot-in-the-door technique
persuasive technique involving making a small request before making a bigger one
door-in-the-face technique
persuasive technique involving making an unreasonably large request before making the small request we're hoping to have granted
conformity
adjusting our behavior or thinking to coincide with a group standard
obedience
a form of compliance that occurs when people follow direct commands, usually from someone in a position of authority
tight culture
social norms are rigid and clear, and members try to conform
loose culture
social norms are mixed and ambiguous, and conformity varies
individualism
a social theory favoring freedom of action for individuals over collective or state control.
collectivism
the practice or principle of giving a group priority over each individual in it
muliculturalism
the mixing of ethnic styles in daily life and in cultural works such as film, music, art, and literature.
group polarization
tendency of group members to move to an extreme position after discussing an issue as a group
groupthink
the tendency of group members to conform, resulting in a narrow view of some issue
diffusion of responsibility
the tendency for individuals to feel diminished responsibility for their actions when they are surrounded by others who are acting the same way
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
social facilitation
improved performance of tasks in the presence of others; occurs with simple or well-learned tasks but not with tasks that are difficult or not yet mastered
social trap
a situation in which the conflicting parties, by each rationally pursuing their self-interest, become caught in mutually destructive behavior
superordinate goals
shared goals that override differences among people and require their cooperation
prosocial behavior
positive, constructive, helpful behavior
altruism
unselfish regard for the welfare of others
social responsibility norm
an expectation that people will help those dependent upon them
the bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
social exchange theory
the theory that our social behavior is an exchange process, the aim of which is to maximize benefits and minimize costs
reciprocity norm
an expectation that people will help, not hurt, those who have helped them
personality
an individual's characteristic pattern of thinking, feeling, and acting
psychodynamic theory
Freudian theory that unconscious forces determine behavior
psychoanalysis
Freud's theory of personality that attributes thoughts and actions to unconscious motives and conflicts; the techniques used in treating psychological disorders by seeking to expose and interpret unconscious tensions
free association
in psychoanalysis, a method of exploring the unconscious in which the person relaxes and says whatever comes to mind, no matter how trivial or embarrassing
id
a reservoir of unconscious psychic energy that, according to Freud, strives to satisfy basic sexual and aggressive drives. The id operates on the pleasure principle, demanding immediate gratification.
ego
the rational part of personality that mediates between the id and superego, operating on the reality principle.
superego
the part of personality that, according to Freud, represents internalized ideals and provides standards for judgment (the conscience) and for future aspirations
defense mechanisms
in psychoanalytic theory, the ego's protective methods of reducing anxiety by unconsciously distorting reality
denial
psychoanalytic defense mechanism by which people refuse to believe or even to perceive painful realities
displacement
psychoanalytic defense mechanism that shifts sexual or aggressive impulses toward a more acceptable or less threatening object or person, as when redirecting anger toward a safer outlet
projection
psychoanalytic defense mechanism by which people disguise their own threatening impulses by attributing them to others
rationalization
psychoanalytic defense mechanism that offers self-justifying explanations in place of the real, more threatening, unconscious reasons for one's actions.
reaction formation
psychoanalytic defense mechanism by which the ego unconsciously switches unacceptable impulses into their opposites. Thus, people may express feelings that are the opposite of their anxiety-arousing unconscious feelings
regression
psychoanalytic defense mechanism in which an individual faced with anxiety retreats to a more infantile psychosexual stage, where some psychic energy remains fixated
repression
in psychoanalytic theory, the basic defense mechanism that banishes from consciousness anxiety-arousing thoughts, feelings, and memories
sublimation
a defense mechanism where a person unconsciously channels unacceptable impulses or desires (like aggression or sexual urges) into socially acceptable behaviors
projective tests
personality assessments that present ambiguous visual stimuli to the client and ask the client to respond with whatever comes to mind
thematic apperception test (TAT)
a projective test in which people express their inner feelings and interests through the stories they make up about ambiguous scenes
rorschach inkblot test
the most widely used projective test, a set of 10 inkblots, designed by Hermann Rorschach; seeks to identify people's inner feelings by analyzing their interpretations of the blots
preconsious
level of consciousness that is outside of awareness but contains feelings and memories that can easily be brougt to conscious awareness
unconscious
according to Freud, a reservoir of mostly unacceptable thoughts, wishes, feelings, and memories. According to contemporary psychologists, information processing of which we are unaware
collective unconscious
Carl Jung's concept of a shared, inherited reservoir of memory traces from our species' history
humanistic psychology
an approach to understanding human nature that emphasizes the positive potential of human beings
unconditional positive regard
according to Rogers, an attitude of total acceptance toward another person
self actualization tendency
the striving to fulfill one's innate capacities and capabilities
social cognitive theory
Bandura's theory of personality that emphasizes both cognition and learning as sources of individual differences in personality
behavioral approach
in personality theory, this perspective focuses on the effects of learning on our personality development
reciprocal determinism
Bandura's idea that though our environment affects us, we also affect our environment
self
a person's distinct sense of identity as developed through social interaction
self-concept
all our thoughts and feelings about ourselves, in answer to the question, "Who am I?"
self-efficacy
an individual's belief that he or she is capable of performing a task
self-esteem
how much you value, respect, and feel confident about yourself
spotlight effect
overestimating others' noticing and evaluating our appearance, performance, and blunders (as if we presume a spotlight shines on us)
traits
stable personality characteristics that causes individuals to behave in certain ways
personality inventory
a questionnaire on which people respond to items designed to gauge a wide range of feelings and behaviors; used to assess selected personality traits
MMPI
the most widely researched and clinically used of all personality tests. Originally developed to identify emotional disorders