Chp 7: Listening Skills (copy)

Evaluation

________- make a judgment about the truth of the message.

Spare brain

________ time- the gap between the roughly 150 words a minute we can speak, and the 650 words per minute we can mentally process.

Critical

________ listening- listening to evaluate a message and assess whether or not we agree with what is being said; requires the most cognitive effort of any listening purpose.

Passive

________ listening- listening without engaging the topic in any noticeable way, trying only to absorb what is being said.

mindful active process

Listening is a(n) ________ of receiving and interpreting messages.

physical distance

Ex: time, ________, place, space, climate, and noise.

Active

________ listening- listening with a high degree of attention to a message; we process, store, and potentially evaluate the content of the message to come to conclusions or an understanding about what was said.

skill

Listening is a(n) ________ that can be developed and improved through practice and effort.

comprehension

Listening for ________- listening to understand and learn something new; requires a significant degree of mental effort.

feedback

Responding- ________; signally to the other that the message has been received, nonverbals and verbals.

nonverbal messages

Listening- the process of receiving and interpreting spoken and /or ________.

Emotional intelligence

________ is related to listening ability, while intellect is not.

cognitive commitment

Listening for appreciation- listening for enjoyment; it is not high in ________.

Rapport talk

________- language meant to develop relationships and exchange emotional information.

cues

Hearing- taking in ________- sound is first experienced.

Psychological Barriers

________- moods, attitudes, biases, or daydreaming.

Selective attitude

________- we choose the main points are in a message regardless of what the speaker says.

barrier

Any ________ to effective listening that originates outside of the body or mind.

EQ

________- Emotional intelligence and how does this relate to being a good listener; What is ________ and how does it apply to being a good listener- traits of a person with high EQ.

reception of sound

People who are hearing impaired have some form of physical obstruction or structural difference in their ear that impedes the ________.

Physiological Barriers

________- anything physical inside the body interfering with the transactors ability to interact effectively.

Environmental Barriers

________- any part of the environment or surroundings that can prevent communication or getting in touch with another person or something else.

Passive

________ listening- failing to make active choices.

Emotional intelligence

________- the ability a person has to assess, identify, and manage his or her own emotions, while also appreciating and responding to the emotions of others in a civil manner.

Emotional intelligence

________ is the ability to assess, identify, and manage his or her own emotions while also appreciating and responding to the emotions of others in a civil manner.

Chp 7

Listening Skills

BOOK

pgs

PDF

pgs

Hearing versus Listening

distinguish each

Listening Purposes (Types)

appreciative, comprehensive, critical and empathic (show support)

Reasons for Poor listening (message overload

such as right now with this exam review; rapid thought, psychological noise; physical noise; hearing problems; assumptions; talking more than listening; cultural differences)

What do we spend more time on

listening or talking

https

/ www.ted.com/talks/julian_treasure_5_ways_to_listen_better?language=en

- Stephen R. Covey, The 7 Habits of Highly Effective People

Powerful

(ex

hearing aids, cochlear implants, surgery)

The more people believe they know, the more they typically want to speak

- not listen

Understanding

making sense of the cues we take in through our ears & eyes

Remembering

being able to recall and store info for later

Evaluation

make a judgment about the truth of the message

Responding

feedback; signally to the other that the message has been received, nonverbals and verbals

Appreciative listening

enjoyment

Comprehensive listening

to understand

Critical listening

evaluation

Active listening

requires active participation in making choices about selecting, attending, understanding

Passive listening

failing to make active choices

Non-listening

(pseudolistening is a type)

Listening fidelity

how well the listeners thoughts match those of the message producer

https

/ courses.lumenlearning.com/ivytech-comm101-master/chapter/chapter-4-three-as-of-active-listening/

Pseudolistening

we hide our inattention by appearing to actually listen

Glazing over

we lose complete attention with whats going on around us and think about something else entirely

Ambushing

we listen with a goal to attack the weak points of the other person

Prejudging-attitude

we enter an interaction with a judgment about what we believe will be said before the person has a chance to present it

Selective attitude

we choose the main points are in a message regardless of what the speaker says

Advising

we interrupt the person or offer suggestions and opinions when they were not sought

Physiological Barriers

anything physical inside the body interfering with the transactors ability to interact effectively

Psychological Barriers

moods, attitudes, biases, or daydreaming

Environmental Barriers

any part of the environment or surroundings that can prevent communication or getting in touch with another person or something else

Ex

time, physical distance, place, space, climate, and noise

Linguistic Barriers

features of language use that result in miscomprehension or complete loss in communication

Ex

dialects/pidgin, language disabilities, foreign languages, accents, jargon and slang, word choice

- Susan Cain, Quiet

The Power of Introverts in a World That Cant Stop Talking

Hearing

the physiological process of capturing sound conducted by ears to the brain

Listening

the process of receiving and interpreting spoken and/or nonverbal messages

Emotional intelligence

the ability a person has to assess, identify, and manage his or her own emotions, while also appreciating and responding to the emotions of others in a civil manner

Rapport talk

language meant to develop relationships and exchange emotional information

Report talk

the exchange of information, solutions, and problem-solving strategies

HURIER model

the six steps of listening

Listening for appreciation

listening for enjoyment; it is not high in cognitive commitment

Listening for comprehension

listening to understand and learn something new; requires a significant degree of mental effort

Listening to show support

listening to a speaker to make him or her feel valued and to show the person we care about what he or she has to say

Critical listening

listening to evaluate a message and assess whether or not we agree with what is being said; requires the most cognitive effort of any listening purpose

Active listening

listening with a high degree of attention to a message; we process, store, and potentially evaluate the content of the message to come to conclusions or an understanding about what was said

Passive listening

listening without engaging the topic in any noticeable way, trying only to absorb what is being said

Nonlistening

providing the appearance of listening without actually paying attention to the message

Pseudolistening

the practice of hiding our inattention by appearing to actually listen through nonverbal and verbal responses that make it appear as though we understand what is being said

Glazing over

losing complete attention with what is going and thinking about something else entirely, often staring in a different direction than the speaker

Spare brain time

the gap between the roughly 150 words a minute we can speak, and the 650 words per minute we can mentally process

Ambushing

the practice of focusing only on the weaknesses of what the other person is saying and ignoring the strengths of his or her position

Prejudging

the practice of entering an interaction with a judgment about what we believe will be said before the person has a chance to present it

Selective listening

the practice of choosing what the main points are in a message regardless of what the speaker says

Advising

the practice of interrupting a person to offer suggestions in an effort to be helpful even when they were not sought