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Process
Series of steps or tasks required to achieve a specific goal
A Process may
Extend across many organization boundaries
Involve a large number of individuals
Require many decisions and actions along the way
Sub Processes
Verify Invoice
View invoice, view order, compare invoice and order, verify discounts, etc
View expected discounts, verify quantities on invoice, verify proper discounts, etc
Process Modeling
Mapping processes and subprocesses
Helps understand various processes that occur at different levels and how they interralate
Technology and Processes
Technologies increase in roles in how business processes are performed and modified
Barrier or constraint to business process improvement
Process Improvement
Cross-functional
Business Process Reengineering (Improvement)
Seeks to break down organizational silos by redesigning business processes
Fundamental (rethinking) Reengineering
Why does the firm do things a certain way?
Radical (redesign) Reengineering
Reinvention or re-creation as opposed to making superficial changes or minor enhancements
Dramatic (Improvements) Reengineering
Focuses on achieving significant improvements in performance