Chapter 10: Information - Based Business Processes

Process

Series of steps or tasks required to achieve a specific goal

A Process may

Extend across many organization boundaries

Involve a large number of individuals

Require many decisions and actions along the way

Sub Processes

Verify Invoice

View invoice, view order, compare invoice and order, verify discounts, etc

View expected discounts, verify quantities on invoice, verify proper discounts, etc

Process Modeling

Mapping processes and subprocesses

Helps understand various processes that occur at different levels and how they interralate

Technology and Processes

Technologies increase in roles in how business processes are performed and modified

Barrier or constraint to business process improvement

Process Improvement

Cross-functional

Business Process Reengineering (Improvement)

Seeks to break down organizational silos by redesigning business processes

Fundamental (rethinking) Reengineering

Why does the firm do things a certain way?

Radical (redesign) Reengineering

Reinvention or re-creation as opposed to making superficial changes or minor enhancements

Dramatic (Improvements) Reengineering

Focuses on achieving significant improvements in performance