EMOTIONAL INTELLIGENCE PI's ⭐️

EI - Explain the concept of self-esteem

Self-esteem is the confidence in one’s own worth or abilities; self-respect. Compliment employees on a job well done; give them some recognition in front of peers. Pumping up someone’s self-esteem helps create a more enthusiastic and loyal employee.

EI - Identify desirable personality traits that are important to a business

EI - Recognize personal bias and stereotypes

bias is a personal preference; unfair preference for or dislike of something stereotype is to reduce somebody to an oversimplified and unfair category

EI - Demonstrate interest and enthusiasm

Enthusiasm for one’s job is interest on steroids. Positive outlook, “I can” attitude, cooperative with others, willingness to listen & learn & try new things. Showing enthusiasm is smiling, eye contact, upbeat manner, etc. Showing interest is much more subdued; you are curious or you show that you like or approve something. That’s it.

EI - Foster positive working relationships (persuade others)

To judge: “I have some exciting ideas about the spring promotion. The ideas will involve all of the store’s employees. I think you’ll like these ideas and I’ll be happy to explain the sales contest at the next meeting. This will give you the time you’ve been needing to research other promotional events.”

EI - Exhibit cultural sensibility

A culturally sensitive employee will value diversity, be willing to adapt communication and behavior to be compatible with another’s cultural norms, and be willing to learn traditions and characteristics of other cultures.

EI - Describe the nature of emotional intelligence

Set of interpersonal skills: EMPATHY

• self-understanding, recognize impact of feelings on others

• personal traits to foster career advancement

• ethics demonstrate trustworthiness in working w/ others.

• techniques to manage emotional reactions to people and situations.

• ID w/ others' feelings, needs and concerns to enhance interpersonal relations.

• communication skills foster open, honest communications

• communication skills influence others' POV

• apply problem solving techniques to obtain solutions

• manage stressful situations to minimize negative situations

• teamwork techniques to accomplish goals.

• leadership skills to achieve objectives.

• manage internal and external business relationships fostering positive interactions)

EI - Explain the nature of office politics

Multiple employees battle for dominance over decision-making - can be helpful (clear leader)/harmful (uncontrollable conflict)

EI - Overcome problems and difficulties associated with office politics/ turf wars

Using negotiation, office drama can be resolved in an effective manner. Trying to stay nuetral and ethical is the key to solving these types of problems that may arise. It’s ok if these issues occur, but not ok if they aren’t handled efficiently and effectively.

EI - Enlist others in working toward a shared vision

Collaboration is a powerful tool and it is important that fellow workers exhibit personality traits such as motivation, positive attitude, empathy, and conflict resolution skills in order to form the perfect work team.

EI - Participate as a team member

Teamwork includes leadership and collaboration. Providing input to a task + facilitating new initiatives. Putting the team in front of yourself is what needs to be done. There’s no “I” in team but a “me.”

EI - Demonstrate honesty & integrity

Desirable qualities of good employee and person

• being loyal and trustworthy

• act responsibly and ethically, even when difficult

• respect others' feelings and possessions

EI - Describe the nature of ethics

Important to make the general public happy about what happens in the business world (public relations).

• good reputation

• balances the needs of the stakeholders w/ needs of company

• helps the business thrive in the global economy

• helps retain employees

• keeps the business from being penalized under the law

EI - Assess personal strengths and weaknesses

EI - Assess personal behavior and values

EI - Exhibit self-confidence

EI - Demonstrate initiative

EI - Demonstrate responsible behavior

EI - Demonstrate fairness

EI - Assess risks of personal decisions

EI - Demonstrate ethical work habits

EI - Take responsibility for decisions and actions

EI - Build trust in relationships

EI - Explain reasons for ethical dilemmas

EI - Recognize and respond to ethical dilemmas

EI - Manage commitments in a timely manner

EI - Develop tolerance for ambiguity

EI - Exhibit a positive attitude

EI - Demonstrate self-control

EI - Explain the use of feedback for personal growth

EI - Adjust to change

EI - Respect the privacy of others

EI - Show empathy for others

EI - Maintain the confidentiality of others

EI - Leverage personality types in business situations

EI - Explain the nature of effective communications

EI - Explain ethical considerations in providing information

EI - Foster open, honest communication

EI - Collaborate with others

EI - Solicit feedback

EI - Use social media to solicit new ideas and solutions

EI - “Sell” ideas to others

EI - Persuade others

EI - Demonstrate negotiation skills

EI - Use appropriate assertiveness

EI - Use conflict-resolution skills

EI - Explain the nature of stress management

EI - Use consensus-building skills

EI - Motivate team members

EI - Explain the concept of leadership

EI - Explain the nature of ethical leadership

EI - Model ethical behavior

EI - Determine personal vision

EI - Inspire others

EI - Demonstrate adaptability

EI - Develop an achievement orientation

EI - Challenge the status quo

EI - Lead change

EI - Coach others

EI - Use power appropriately

EI - Recognize/Reward others for their efforts and contributions

EI - Treat others with dignity and respect

EI - Consider conflicting viewpoints

EI - Assess long-term value and impact of actions on others

EI - Maintain collaborative partnerships with colleagues

EI - Explain the impact of political relationships within an organization

EI - Explain the nature of organizational culture

EI - Interpret and adapt to a business's culture