unit clerk (outcome 1-3)

What is Intensive care?

Patients who are critically ill and require specialized, intensive treatment and nursing are placed in the intensive care unit

What is Emergency Department?

Individual who need urgent care for a serious condition

What is CCU stands for?

Coronary Care Unit (outpatient)

the purpose of recovery or surgery prep?

Done to prepare patients for surgery or to aid in their recovery (inpatient)

What is Admitting/ patient flow department?

the first point of contract for patients coming to the hospital for either inpatient or outpatient services

What is Business office?

Known as patient account

Managed the hospital’S business activities, from billing provincial/territorial plans and private insurance companies to collecting payment from patients for service they must pay for.

What is Public Relations?

Responsible for community liaison. Responsibility for for authorizing any online publication or newspaper or magazine article relating to hospital activities

What is Human Resources/ employee service?

responsible for recruiting and interviewing new employees and preparing termination agreement for those who leave, voluntarily or otherwise.

What is health Records/ health Information management (HIM)?

central to the management and maintenance of all health records and information generated within the hospital.

What is purchasing department?

responsible for the hospital’s procurement process.

What is Information Service?

responsible for communication systems within the hospital.

Auxiliary/Volunteer Service?

they range from students in a health care field assisting professionals and high school students who visit patients, to people who play key role in running shops and other fundraising ventures.

What is Employee health Service”

employees’ work-related medical needs, including pre-employment medical certificates and immunizations.

What is Risk management/ Infection control?

oversees infection control polices and procedures within the facility.

What is Pharmacy?

all medication used in the hospital.

What is Nutritional/ dietary service?

provide all patient meals and fills orders for special diets as well as other forms of nutrition.

What is Sterile processing Department (SPD)/ Central Supply/Materials management?

sterilizing and distributing sterile equipment, ranging from suture removal trays to operative instruments.

What is Store/Materials Management?

all equipment and supplies, other than those that must be sterilized, are obtained here.

What is Environmental Service/ Housekeeping?

responsible for the cleanliness of the facility, including terminal cleaning of rooms.

What is Laundry?

responsible for supplying patient-care units with clean laundry.

what is Maintenance/Environmental Engineering?

ensures that equipment is safe and operational and keeps up with daily repairs to the physical structure of the building from changing lightbulbs to painting.

What Does ICU stands for?

Intensive Care Unit (outpatient)

What does NICU stands for?

Neonatal Intensive Care Unit (outpatient)

What is the difference between In Patient and Out Patient?

In Patient refers to medical/patient care, while Out Patient refers to non-surgical disease.

Physician

Doctors that can treat patients but not perform surgeries.

Unit Manager

Has responsibilities in administrative, clinical, and supervisory.

Clinical Resource Nurse

Manages a unit during a shift.

Nurse Practitioner (NP)

A registered nurse with additional experience and education.

Registered Nurse (RN)

A nursing professional that directly cares for individuals, families, groups, communities.

Licensed Practical Nurse (LPN)

Apply their nursing knowledge, skill and judgement to assess patients' needs.
Provide nursing care for patients and families (e.g. provide treatments, medications and perform procedures).
Deliver health education programs. Teach practical nursing.

What does health Care Aide does?

Provide basic health services and support with daily activities for clients with medical conditions or functional limitations.

What do orderlies/porters do?

Transport patients, clean equipment, stock supplies in hospitals.

What is the role of pharmacists?

Maintain medication stock for multiple units.

What do physiotherapists do?

Help patients manage pain, balance, and mobility issues.

What is the role of respiratory therapists?

Monitor and care for patients with breathing problems, manage airways, administer breathing tests.

What do laboratory technologists/assistants do?

Perform a variety of laboratory tests ordered by doctors.

What is the role of dieticians?

Process nutritional orders and update charts for various orders.

What do housekeeping staff do?

Clean and disinfect beds, accessories, and client care units.

Nephrology- study of kidney diseases and disorders

patient with diseases and disorders relating to the kidney

Cardiology and Telemetry

Treats medical conditions relating to the heart and vascular system

Neurology

any nonsurgical treatment of diseases relating specifically to the neurological systems

Palliative care

patient who have terminal illness

psychiatry/mental health

involves the care of individuals with mental and emotions condition.

oncology/systemic therapy

individuals with cancer through medication and surgery

rehabilitation

to recover function after a stroke, trauma, or surgery.

pediatrics

treats children, typically up to age 16 years

gynecology

specialty that deals with female reproductive problems.

integrated mother/child services

Unit that handles labor, delivery, and recovery.

What is general surgery?

Various surgical procedures on different organ systems.

What is cardiac surgery?

Surgery related to the heart and vascular system.

What is orthopedic surgery?

Procedures involving the musculoskeletal system, like hip and knee surgeries.

What is thoracic surgery?

Chest and respiratory procedures, including lung transplants.

What is neurosurgery?

Surgical procedures on the nervous system, such as brain and spinal cord surgeries.

What is gynecological surgery?

Procedures related to the female reproductive system.

What is GI/endoscopy?

Procedures involving the bowel or stomach.

What is ophthalmology?

Specialty focused on eye procedures.

What is pediatric surgery?

Surgical procedures performed on children.

What is plastic surgery?

Reconstructive or cosmetic surgery, including skin grafts and bone rebuilding.

What is vascular surgery?

Procedures for aneurysms or vascular concerns.

What is urology?

Surgical procedures on the urinary system.

What is the Nurses Station?

Main reception area for administration and communication.

What is the function of the Nurses Station?

Manage administration and communication, house client's charts and equipment.

What is a Pneumatic Tube System?

Interconnecting tunnels used to transport files and forms.

What is the purpose of a Treatment Room?

Perform examinations and minor procedures without moving the client.

What is stored in the Clean Utility Room?

Frequently used medical supplies like dressing trays and catheters.

What is stored in the Soiled Utility Room?

Used medical items, both reusable and disposable.

What is the Medication Room used for?

Storing medications, IV solutions, and premixed pharmaceuticals.

What can be found in the Storage Room?

Wheelchairs, IV pumps & poles, stretchers, and a variety of supplies.

What is the purpose of the Dictation Room?

Confidential space for physicians to dictate medical notes.

What is the Patient Teaching Room used for?

Providing education to clients about upcoming procedures.

What is stored in the Housekeeping Supply Room?

Cleaning supplies like pails and mops.

What is Shift Reporting/Unit Handovers?

Communication between shifts about newly admitted or discharged patients.

What is the purpose of reviewing physician's orders?

To ensure understanding and proper implementation of medical orders.

What is the purpose of the intercom controls at the Nurses Station?

To facilitate communication within the unit.

What is the role of the unit clerk at the Nurses Station?

To perform administrative tasks and support communication.

What is the purpose of the Pneumatic Tube System?

to provide a convenient space for examinations and minor procedures.

What is the purpose of the Medication Room?

Counselling, nutrition education, Type 1 and Type 2 diabetes education, insulin pump therapy, multiple daily injection therapy, transition clinic, assorted workshops.

What services are provided at the Orthopaedic Outpatient Clinic?

Consultation for orthopedic surgery, pre and post orthopedic surgery planning, rehabilitation and support, education about managing orthopedic conditions, consultation and management of traumatic orthopedic injuries.

What conditions are treated at the Oncology Outpatient Clinic?

Cancer or blood disorders.

What professionals are involved in the Pain (Chronic Pain) Clinic?

Chronic pain physician, Registered Nurse, physiotherapist, psychologist.

What conditions are treated at the Hemodialysis Renal Dialysis Outpatient Clinic?

Acute, chronic, traumatic, complex, and congenital issues of the musculoskeletal system, bone, joint, ligament, and nerve disorders. Also, consultation for orthopedic surgery, pre and post orthopedic surgery planning, rehabilitation and support, education about managing orthopedic conditions, consultation and management of traumatic orthopedic injuries, and orthopedic conditions where patients have not responded to conservative management through primary care services.

What services are provided at the Endocrinology Outpatient Clinic?

Fertility and endocrinology care for women.

What services are provided by the HPTP (Home Parenteral Therapy Program)?

Offers intravenous (IV) antibiotics at home, supports patients who require intravenous antibiotics outside the acute care setting, provides intravenous (IV) antibiotics at home, and teaches clients and caregivers how to use an IV pump to give the antibiotics.

What is AVAS?

Advanced Venous Access System for intravenous therapies.

What services does AVAS provide?

Hydration, antimicrobials, chemotherapy, parenteral nutrition.

What is the role of AVAS?

Assessment, insertion of PICC, consultation, education, problem solving, resource for healthcare providers.

What does the Cardiology Outpatient Clinic specialize in?

Comprehensive diagnostic, assessment, treatment, and follow-up services for heart problems.

What does the Respiratory Outpatient Clinic focus on?

Lung and breathing problems, providing therapy and lifesaving interventions.

What is the goal of Occupational Therapy Outpatient Clinic?

Helping people reach maximum independence in daily activities.

What are some examples of conditions and services provided by Occupational Therapy?

Pre-op teaching, fabrication of splints and orthotics, post-surgical care, fractures, muscle and tendon repairs, nerve injuries, scar management, congenital anomalies, clubfoot, congenital dislocated hips, torticollis, developmental delay, ventilation headgear adaptation.

What is the purpose of Speech Therapy?

Videofluoroscopic swallow study (VFSS), fiberoptic endoscopic evaluation of the swallow (FEES).

What is the focus of Physiotherapy?

Addressing specific physical concerns, improving function, understanding conditions, promoting independence.

What are the daily tasks of a unit clerk in an outpatient unit?

Prepare charts for patient arrivals, Prepare treatment rooms, Verify and validate patients upon arrival, Gather any laboratory or diagnostic imaging reports, Prepare paperwork and/or book appointment for the next visit, Call for porters to transfer patients, Call for health record charts, Answer questions to the general public, Page staff

What are the daily tasks of a unit clerk in an inpatient unit?

Greet and direct public, Check for new physician's orders, Using Connect Care to discharge or transfer patients, Create Admission packages for new patients, Answer phones and call bells (from patient rooms), Direct nursing staff to specific rooms/patients, Contact other hospital departments as needed, Booking patient transfers, Maintain patient charts, Assist in completion of physician's orders, Liaise with other healthcare professionals, Page staff, Order supplies

Donning steps for respiratory precautions

1.) clean hands
2.) Gown (tie top and waist)
3.) N95 and eye protection
4.) gloves

Doffing steps for respiratory precautions

1.) Gloves
2.) Clean hands
3.) Gown (top then waist)
4.) clean hands
5.) Facial ppe

types of Surgical units

1. general surgery
2. cardiac surgery
3. orthopedic surgery
4. Thoracic surgery
5. neurosurgery
6. gynecological surgery
7. GI/Endoscopy
8. opthamology
9. pediatric surgery
10. plastic surgery
11 vascular surgery
12. urology

Types of medical units

1. nephrology
2. cardiology and telemetry
3. neurology
4. palliative care
5. psychiatry/ mental health
6. oncology/ systemic therapy
7. Rehabilitation
8. pediatrics
9. gynecology
10. integrated mother/ child services

Contact precautions

Gown and gloves

Contact and droplet precautions

-gown
-mask
-eye protection
-gloves