HUM200 - Group Dynamics: Conflict Resolution

These flashcards cover key concepts related to conflict resolution in group dynamics, focusing on definitions, conflict types, conflict styles, and mediation techniques.

What is the definition of conflict in group dynamics?

An interpersonal dispute between or among members of a group.

What is a disputant?

A person in conflict with another person.

What is a mediator's role in conflict resolution?

To intervene between disputants in order to help them reach an agreement.

What are conceptual conflicts?

Disagreements or controversies about ideas, opinions, or points of view.

What is personality conflict?

An interpersonal dispute arising from differing personal traits.

What is a resource conflict?

An interpersonal dispute arising from the unequal distribution of resources.

What is power conflict?

An interpersonal dispute arising from the desire to control a group.

What is status conflict?

An interpersonal dispute arising from the desire to be recognized within a group.

How many distinct conflict styles are identified in group dynamics?

Five distinct conflict styles.

What are the five conflict styles?

Avoidance, Competition, Accommodation, Compromise, and Collaboration.

In conflict resolution, what value does an avoidant person place on personal goals?

A low value on both personal goals and maintaining relationships.

What is the goal of assertive communication?

To respect the rights of both parties in a dispute.

What is the first rule for disputing constructively?

Be assertive.

During mediation, what is the mediator's stance on the disputes?

The mediator remains impartial and does not take sides.

What is the purpose of brainstorming in mediation?

To identify as many ideas/solutions as possible.