Ch 1 - Introduction to Management and organisations (copy)

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22 Terms

1
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Conceptual skills

: the ability to think and conceptualise about abstract and complex situations concerning the organisation.

2
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Innovation

: doing things differently, exploring new territory, taking risks.

3
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Human skills

: the ability to work well with other people.

4
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Managers

: are individuals who coordinate and oversee the work of other people so that organisational goals can be reached.

5
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Top Managers

: individuals who are responsible for making organisation- wide decisions and establishing plans and goals that affect the organisation.

6
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Technical skills

: knowledge and proficiency in a specific field.

7
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line managers

Bottom: individuals who manage the work of first- .

8
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Managers

are individuals who coordinate and oversee the work of other people so that organisational goals can be reached

9
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Top Managers

individuals who are responsible for making organisation-wide decisions and establishing plans and goals that affect the organisation

10
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Bottom-line workers

individuals who manage the work of first-line managers

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First-line managers

Individuals who manage the work of non-managerial employees

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Non-managerial employees

individuals who work directly on a job, and have no responsibility of overseeing the work of others

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Efficiency

"doing things right", getting the most output for the least input

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Effectiveness

"doing the right things", attaining organisational goals

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Planning

defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities → creating

16
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Organising

arranging and structuring work to accomplish organisational goals → arranging

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Leading

working with and through people to accomplish goals → motivating

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Controlling

monitoring, comparing, and correcting work

19
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Technical skills

knowledge and proficiency in a specific field

20
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Human skills

the ability to work well with other people

21
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Conceptual skills

the ability to think and conceptualise about abstract and complex situations concerning the organisation

22
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Innovation

doing things differently, exploring new territory, taking risks