Quality Management Concepts

These flashcards encapsulate key concepts and definitions related to quality management as discussed in the lecture.

Quality Definition by ASQ

Quality is a subjective term with two meanings: characteristics of a product/service satisfying needs and a product/service free of deficiencies.

Total Quality Process

A management philosophy focusing on identifying and solving problems, emphasizing continuous improvement.

Garvin's Quality Dimensions

Key concepts including performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

Deming's Economic Chain Reaction

Improving quality leads to decreased costs, fewer mistakes, better resource use, improved productivity, larger market share, and staying in business.

Juran's Vital Few

Focus on the vital few projects that will have the greatest impact on improving customer needs.

Crosby's Definition of Quality

Quality is defined as conformance to requirements, emphasizing prevention over inspection.

ISO 9000

A set of international standards for quality management and assurance, focusing on process documentation and improvement.

Pareto Principle

The principle states that 80% of problems are caused by 20% of causes, focusing on vital few causes to solve the most issues.

Five Why's Technique

A problem-solving tool that involves asking 'why' repeatedly to uncover the root cause of a problem.

Ishikawa's Seven Basic Tools

Tools for quality improvement including flow charts, check sheets, histograms, Pareto charts, control charts, cause and effect diagrams, and scatter diagrams.