BUS 370 TEst 1

“The planning. scheduling, and control of the activities that transform inputs into finished goods and services” is the definition of

Operations Management

A network of manufacturers and service providers that work together to convert and move goods from the raw materials stage through to the end user”

Supply Chain

Which of these is an output to a single organizations transformation process?

Fulfilled needs

Which of these statements about the transformation process is best?

Operations are highly dependent on the quality of inputs

Which of these is not a flow that moves up and down the supply chain?

procedural

A decade​ ago, most music was sold as physical CDs in music stores.​ Companies, such as​ Apple, sell music over the internet. In this​ example, by effectively utilizing information technology to automate this business​ transaction, Apple exhibits which of the following important trends in supply chain​ management?

electronic Commerce

A retailer cooperates with a manufacturer by coordinating promotional activities​ (items they plan to put on sale and advertise​ heavily) with the manufacturer to assist the manufacturer plan production and inventory. This is an example of which of the following important trends in operations and supply chain​ management?

Relationship Management

A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a United​ State's supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chain​ management?

Increasing Competition and Globalization

The use of information technology to automate business transactions is known as

e-commerce

The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel​ perform?

relationship management

The supply chain function works with finance and accounting on determining capital investments in manufacturing plants and resource​ levels, such as workforce. This supply chain activity is

capacity planning.

The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage​ on-going supplier relationships. This supply chain activity is

Purchasing

The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is

Logistics

The supply chain function works with marketing to develop planning​ numbers, such as customer demand and availability of​ supply, which are needed for effective decision making. This supply chain activity is

Forecasting

Which of these operations and supply chain management career paths works closely with​ manufacturing, marketing, and purchasing to create​ timely, cost-effective​ import/export supply​ chains?

international logistics manager

Critical thinking

involves purposeful and​ goal-directed thinking used to define and solve​ problems, make​ decisions, or form judgments related to a particular situation or set of circumstances.

Knowledge application and analysis

is the ability to learn a concept and then apply that knowledge in another setting to achieve a higher level of understanding.

Information technology application and computing skills

are the ability to select and use appropriate technology to accomplish a given task

Which of the following is a structural element of a business​ strategy?

computer systems

Which of the following is an infrastructural element of a business​ strategy?

policies

McDonald's focuses the employee on a specific task such as cashier or grill cook. Subway employees have broad skills and can run the entire restaurant by themselves. The choice of employee roles is an example of which of the following types of business​ elements?

Infrastructural

McDonald's invests significantly more in their equipment than Subway. This is an example of which type of strategy​ element?

Structural

A company approves a large capital investment and implements a global computer system​ (for example, an Enterprise Resource Planning system such as​ SAP). This decision is​ ___________ element of their strategy.

Structural

Organizational strengths or​ abilities, developed over a long time​ period, that customers find valuable and competitors find difficult or even impossible to​ copy" is the definition of

core competency

​"Translates the business strategy into specific actions and coordinates with other​ areas" is the definition of

Functional Strategy

​"A mechanism for coordinating and guiding decisions regarding the elements of a business—identifies core competencies and targeted​ customers; sets time frames and performance​ objectives" is the definition of

Business Strategy

The​ firm's targeted customers and the operations and supply chain functions needed to provide value to them are identified in the

business strategy

No other company in the world is as proficient at​ "just-in-time" production as Toyota. This technique is a great competitive advantage for them and is clearly

a core competency

"Performance dimensions for which customers expect a minimum level of​ performance, but do not provide a competitive​ advantage" is the definition of

order qualifier

"Performance dimensions which differentiate a​ company's products and​ services" is the definition of

order winner

​"A set of logically related tasks or activities performed to achieve a defined business​ outcome" is the definition of

a process

A business process that addresses the main​ value-added activities​ (activities for which customers will​ pay) is defined as a​ _________ process.

primary

A business process such as tuition billing is a​ necessary, but​ non-value adding process. It is a

support

business process such as forming a team within a company focused on improving the time it takes to issue a bill and collect payment from customers​ (lowering Days Sales Outstanding​ - DSO) is a​ _____________ process

developmental

A detailed map that identifies the specific activities that make up the​ informational, physical​ and/or monetary flows of a process is

A process map

Employees that are scattered across a large corporate campus meet to determine exactly how the BR549 forms are processed. The best tool for displaying the route these forms take is a

a process map

In a swim lane process​ map, a decision is represented by which​ symbol?

a diamond

In a swim process​ map, a change of lanes indicates

a change in the party responsible for processing.

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "a product or service free from​ deficiencies; the product performs as​ intended." This is the​ ____________ perspective on quality.

conformance

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "the characteristics of a product or service that bear on its ability to satisfy stated or implied needs of the​ customer, also known as fitness for​ use." This is the​ ____________ perspective on quality.

value

The operations manager made sure that all processes were producing output exactly the way the design engineers had drawn it up. Which view of quality is in​ evidence?

the conformance perspective

________ is the dimension of quality that addresses the additional characteristics of the product or service beyond the base operating features.

Features

In the Dittenhoefer Fine China​ case, a worker found that the plates had around 2.4 microns of coating applied. Manufacturing was able to correct the problem and save these​ plates, but no one knew how many plates had been shipped before the problem was discovered.

The plates that were already shipped before the problem was corrected resulted in which of the following type of quality​ costs?

External Failure

Companies focused on improving quality hire Six Sigma Black Belts to work on identifying the root cause of problems and implementing solutions. Hiring Black Belts to keep defects from occurring to begin with results in which of the following type of quality​ costs?

prevention

In the Dittenhoefer fine china​ case, a worker set the polymer coating machine to 190 degrees to clean the machine and forgot to reset the temperature for production. Dittenhoefer destroyed the​ 2,400 defective plates prior to delivery to the customer.

The destruction of​ 2,400 plates resulted in which of the following type of quality​ costs?

internal failure

In the Dittenhoefer fine china​ case, workers visually inspected finished items for defects such as chips or cracks. The time and labor cost associated with this inspection resulted in which of the following type of quality​ costs?

appraisal

The florist checked over the arrangement just prior to loading the vase in the delivery van. It was​ fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested​ "no lilacs," so the florist was able to remove them and make the order right before it left the office for the customer.

This scenario is an example of

An internal failure cost

​"Managing the entire organization so that it excels in all dimensions important to the​ customer, including product​ development, marketing and supply​ chain" is the definition of

total quality management

Total quality management​ (TQM) and Six Sigma are​ equivalent, the latter is simply the latest name for the same set of techniques pioneered by W Edwards Deming.

False

Which of the following is a principle of TQM that assumes there will always be room for​ improvement, no matter how well an organization is​ doing?

Continuous Improvement

Which of the following is NOT one of the seven core ideas of​ TQM?

Value Perspective

W. Edwards Deming is known in quality circles for his

fourteen points for management

The capability of a​ worker, machine, work​ center, plant or organization to produce output per time​ period" is the definition of

capacity

The maximum output​ capability, allowing for no adjustments for preventative maintenance or unplanned​ downtime" is the definition of

theoretical capacity

"The long-term, expected output capability of a resource or​ system" is the definition of

rated capacity

Most companies measure capacity in terms of

inputs or outputs

Which of the following will move rated capacity closer to theoretical​ capacity?

a decrease in product complexity