West-MEC RMA-AMT Review Administration: Module 2

Flashcards about medical assisting and patient care.

Empathy

An attribute of a professional; a friendly attitude helps the patient feel at ease.

Licensure

A type of regulation of health care providers that is mandatory and legislated by each state.

Certification

A type of regulation of health care providers that is voluntary, through a nongovernmental agency or professional association.

Registration

A type of regulation of health care providers that is voluntary, through a professional association.

Scope of Practice

Determined by the state; medical assistants are not licensed but perform clinical procedures under supervision.

Edward Jenner

Discovered the smallpox vaccine.

Joseph Lister

Revolutionized surgery by sterilizing instruments and washing physician's hands with antiseptic spray

Robert Koch

Changed the way health departments cared for persons with infectious disease through his work in isolating bacteria.

Louis Pasteur

Father of preventative medicine.

Elizabeth Blackwell

First American female physician (1849).

Diction

The art of articulating words distinctly.

ARU

A programmable device that answers calls and plays prerecorded telephone messages to prompt a caller to choose options.

PDA

Personal digital assistant - palm-sized hand-held wireless computer that may be synchronized with other computers.

Perception

Conscious awareness of one's own feelings and the feelings of others; sense another's attitudes, moods, and feelings.

Stages of Grief

Denial, anger, bargaining, depression and acceptance

Self-actualization

Morality, creativity, spontaneity, problem solving, lack of prejudice, acceptance of facts

Esteem

Self-esteem, confidence, achievement, respect of others, respect by others

Physiological needs

Breathing, food, water, sex, sleep, homeostasis, excretion.

Open-ended questions

Cannot be answered with a yes or no answer, needs explanation

Point of care

Location where the patient and provider or patient and office personnel physically interact.

NCQA

National Committee for Quality Assurance; a national organization that establishes standards for practice in health care facilities