4: Job Satisfaction

job satisfaction

pleasurable eotional state from job experience

values

things people seek to attain

• pay

• promotion

• supervision

• coworkers

• work itself

value-precept theory

if there is the perception that job fulfills values, then there is job satisfaction

dissatisfaction

(V_want - V_have) x V_importance

work itself

most important value

• meaningful

• responsible for outcomes

• knowledge of results

job characteristic theory

central factors for intrinsically satisfying jobs

• variety

• identity

• significance

• autonomy

• feedback

variety

different activities using different skills

identity

completing work with visible outcome, closure

significance

impact on other people

autonomy

freedom, independence, discretion

feedback

clear information on performance

knwwledge and skill (moderator)

employees have aptitiude to do job

growth need strength (moderator)

desire for development

moods

states of feeling with long length and unknown cause

emotions

states of intense, short feeling that are directed at cause

affective event theory

workplace events trigger reactions that affect behavior

emotional labor

employees must manage emotions to complete job properly

correlation: performance

moderately

correlation: commitment

strongly