Chapter 7: E-Business and E-Commerce

E-Commerce (Electronic Commerce)

The process of buying, selling, transferring, or exchanging products, services, or information via computer networks, especially the Internet.

E-Business (Electronic Business)

A broader concept than e-commerce, which includes servicing customers, collaborating with business partners, and performing internal electronic transactions.

B2C (Business-to-Consumer)

A type of e-commerce where businesses sell products or services directly to individual consumers.

B2B (Business-to-Business)

A type of e-commerce where businesses sell products or services to other businesses.

C2C (Consumer-to-Consumer)

A type of e-commerce where individuals sell products or services to other individuals, often through resale platforms.

M-Commerce (Mobile Commerce)

A form of e-commerce that involves purchasing products or services through mobile applications.

Social Commerce

Buying and selling products or services through social media platforms.

E-Government

The digital interaction between government and citizens (G2C) or businesses (G2B) delivering public information and services electronically.

Electronic Catalogues

A digital version of a traditional print catalogue that allows users to browse, search, and view detailed product information.

Electronic Auctions

Competitive buying and selling online, including forward and reverse auctions.

Channel Conflict

Occurs when brick-and-mortar companies sell directly online, potentially creating tension with physical distributors or retailers.

Order Fulfillment Issues

Challenges in managing inventory, shipping, and delivery, especially during sales surges.

Personalized Pricing

Setting prices based on a customer's perceived ability to pay, often enabled by big data analytics.

Cybersquatting

Registering domain names to profit from another company’s trademark, addressed by the Anti-Cybersquatting Consumer Protection Act.