ICORE Leadership Final (Application Questions)

Rich is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Rich feels unsure about his exact role within the group. According to Tuckman’s five stage model of group development, which of the following stages is Rich’s group currently in?

A. Forming

B. Storming

C. Norming

D. Performing

E. Adjourning

B. Storming

As a manager, Haley has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Haley has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader’s opinions. Which of the following stages of group development process is Haley observing?

A. Forming

B. Storming

C. Norming

D. Performing

E. Adjourning

B. Storming

There has been some confusion with the new lifeguard safety policy at the Shannondale Recreation Center. The direction of personnel, Jared, is deciding how to communicate to the lifeguards the new policy so that they are in compliance for an upcoming health department visit. Jared’s thoughts are an example of _________.

A. Noise

B. Feedback

C. Encoding

D. Decoding

E. Jargon

C. Encoding

Doctor Bradley left a voicemail for his patient to go over the test results of his recent blood work. He asked his patient to promptly call him back. The patient receiving the voicemail interprets the message as urgent and his interpretation of the message is an example of ________________.

A. Noise

B. Feedback

C. Encoding

D. Decoding

E. Jargon

D. Decoding

Sanjay promotes the benefits of little or no conflict within an organization. This, he states, leads to greater productivity. Is this analysis correct, and why or why not?

A. No. Organizational conflict is inevitable and can have constructive consequences.

B. Yes. This analysis is correct. 

C. No. Less conflict leads to lower productivity due to boredom.

D. Yes. Conflict should be avoided whenever possible, as it always has negative consequences.

E. No. Productivity and conflict are not related at all.

A. No. Organizational conflict is inevitable and can have constructive consequences.

Nate is a manager at a small plant store. He is working with an unhappy customer who is yelling at him. Nate’s policy on handling customer complaints is to give the customer what they want even at a cost to the company. This represents the ______________ conflict-handling style.

A. Compromising

B. Integrating

C. Obliging

D. Avoiding

E. Dominating

C. Obliging

Nicole is a manager at a fast food restaurant. She is under a lot of pressure from headquarters to increase her monthly profits. Nicole isn’t sure what the solution is for her financial dilemma. She decides to use the rational decision-making model to determine the best path for a solution. The problem has already been defined by headquarters. Now Nicole has to ____________________________________.

A. generate alternative solutions.

B. evaluate the alternative solutions.

C. identify additional opportunities.

D. implement a solution.

E. evaluate the solution.

A. generate alternative solutions.

Roger runs a small nonprofit group. He wants to buy a copier, because he knows it will be cheaper than going to the copy store. One of the other employees remarks that they should make do with an inexpensive copier from Walmart or Staples, but Roger wants one that will copy legal documents and collate reports. Roger may be impacted by _______________ bias.

A. Framing

B. Hindsight

C. Anchoring

D. Availability

E. Confirmation

E. Confirmation