General Communication Skills (Vocabulary Flashcards)

Vocabulary flashcards covering key concepts from the lecture notes on general communication skills in physical therapy.

Rapport

A trusting connection established with a patient or colleague to facilitate open communication.

Verbal communication goals

Objectives when speaking, such as building rapport, obtaining information, informing, and coordinating care.

Adaptability in patient communication

Adjusting communication style to match a patient’s age, background, and preferences.

Active listening

Fully concentrating on what is being said, showing you are listening, and confirming understanding.

Analytical listening

Listening for specific information or details.

Attentive listening

Listening to get the overall message or big picture.

Nonverbal communication

Communication through body language, facial expressions, gestures, eye contact, and touch.

Eye contact

Looking at the patient to convey attention, balanced to avoid discomfort.

Appearance and professional image

Dress and grooming that convey competence and trust.

Tone, volume, speed

Pitch, loudness, and rate of speech affecting clarity.

Clarity and vocabulary

Using lay terms with patients; translating medical terms for understanding.

Medical terminology vs lay terms

Medical terms are used with professionals; lay terms are used with patients.

Pantomime

Using hand and body gestures to convey meaning when words aren’t understood.

Demonstration

Showing how to perform an activity; may involve hands-on practice.

Boundaries of touch and consent

Using comforting touch with consent and maintaining professional boundaries.

Person-first language

Refer to people as “a person with a disability,” not “a disabled person.”

Cultural competence

Ability to interact respectfully with diverse cultures and adapt communication.

Cultural health beliefs and respect

Recognizing beliefs about traditional remedies and respecting while ensuring safe care.

Health disparities and socioeconomic status

Differences in health outcomes linked to income/education and access to care.

Professional interpreters vs family translators

Use certified interpreters; avoid relying on family members for accurate medical translation.

Visual/manual instruction and consent

Use demonstration and hands-on guidance appropriately with patient consent.

Hip precautions (posterior approach)

After posterior hip replacement, avoid hip flexion beyond 90 degrees and crossing legs.

Asking questions and clarification

Ask clarifying questions to confirm understanding; don’t assume.

Summarize for understanding

Recap main points at the end to ensure mutual understanding and reveal gaps.

Barriers to listening: frame of mind

Mood or mental state that can distort listening and understanding.

Perceptual defense

Blocking information that conflicts with personal beliefs or emotions.

Sensory overload

Too many stimuli in the environment that hinder attention and listening.

Sender-receiver model and context

Communication requires a sender and a receiver; meaning is shaped by context.