Seven false assumptions pharmacists often make:
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Do not assume that physicians or other providers have already discussed
the medications they prescribe to patients
Information provided
Do not assume that if patients understand what is required, they will be able
to take the medication correctly.
Do not assume that when patients do not take their medications correctly that
they "don't care," "aren't motivated," "lack intelligence," or "can't remember."
Do not assume that once patients start taking their medications correctly, they
will continue to take them correctly in the future.
Refrain from assuming other providers routinely monitor patient medication use and will thus intervene if problems exist.
Do not assume that if patients are having problems, they will ask direct questions or volunteer information.
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Now you know what not to assume, how do you make sure the patients have the right information?
Emphasize key Points: tell them they need to remember what you will say next.
Give Reasons for Key advice: are more prone to listen if they understand
Give, define, concrete, explicit instructions: use more than one learning method
Provide key information at the beginning and the end: they are trying to grasp everything you are saying at once, going them the highlights at the end, so it is the last thing in their minds when they leave
End the encounter by asking for feedback
Help patients identify ways to integrate new behaviors with current habits
Provide appropriate adherence aids
Suggest Ways Self-Monitor
Monitor Medication Use
Make Proper Referrals
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