Pluckers - Server Exam

How long should you take before returning to the table with the guests' non-alcoholic drinks?

Within one to two minutes

If there are 2 Pluckers Club members at the table and they purchase 4 entrées, how many free appetizers can they receive if that is the current special?

2

When should you greet your table?

Within one minute

What are the possible legal ramifications for serving a minor?

Class A misdemeanor charge, $4,000 fine, up to one year in jail

How many Pluckers Club members can check-in at the table?

1

When can the Pluckers Club member redeem their birthday meal?

The week of their birthday

The body process alcohol at a rate of roughly one drink per hour, regardless of the size of the person.

True

You do not have to ask the guest before refilling his/her drink.

False

How many Pluckers Club members can earn points on one table?

All the members at the table

What one word best describes our system of serving our guests?

Teamwork

All phone calls should be answered within?

3 rings

What practices will increase sales?

Suggesting items that you like, being able to describe what is in each dish, making it a point to mention certain specific selections Pluckers offers

Why is it important to let the table know your name and ask if they have been to Pluckers before?

Because you feel more like a friend if they know your name, it lets you know how much they know about our restaurant, because we can sample these guests on new menu items

In which direction do the seat numbers rotate?

Clockwise around the table

The correct time to deliver the check during lunch is halfway through the meal or at the 2-minute/2-bite check back.

True

What actions are appropriate on your first trip to the table?

Welcoming the guests to pluckers, placing a beverage napkin on the table, establish their pluckers status

A woman has had too much to drink and wants another pint of beer. She swears she is not driving, a statement that is confirmed by her boyfriend. He is not drunk and assures you that he is driving her home and will see that she gets there safely. He asks you to bring the beer. What do you do?

Suggest non-alcoholic alternatives first but do not serve her if she is intoxicated. Let the bartender and a Coach know of the situation.

If a guest orders wings, what should you bring to the table prior to the wings?

Bone baskets

Which of the following can be accepted as proof of age for the purchase of alcohol?

A valid US drivers license or government issued ID

How long does a Pluckers Club Member have to scan their receipt?

4:00 AM

What can guests redeem with their Pluckers Club points?

Alcohol, food, merchandise

Generally, which seat is seat one when taking an order or delivering food to the table?

The seat closest to the front door

How many checks can a Pluckers Club Member earn points on?

8

Guests may consume alcohol on Sunday's before 12:00 PM if they are only drinking a pint of beer and not a 34-ounce Mother Plucker Mug.

False

Wet Naps should be brought to the table at the same time as bone baskets for all wing orders.

False

You are in the kitchen and the Kitchen Manager rings the bell but you have just been sat. What do you do?

While running the food ask someone for help greeting your table

When should you input the drink order?

Immediately after you have taken the drink order, before bringing the drinks

What items should be left on the table after clearing the main course?

Unfinished drinks and silverware needed for dessert

When picking up a cash payment from your table, what should you say?

“I will be right back with your change.”

Why do you need to know everything about the menu and our prices?

It helps you sugges food to your guests and suggestively sell items, you need to know substitutions and their prices, it makes you more professional and it is part of your job