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divergent thinking
proposing many possible solutions in an attempt to suggest one way that may work; creativity/open minded
convergent thinking
narrowing different ideas from possible solutions to determine a single best solution to a problem; logic
algorithms
step by step methods that guarantee a solution; methodical, time-consuming
heuristics
mental shortcuts that allow us to make judgements and solve problems quickly; "rules of thumb," prone to error
fixation
an inability to see a problem from a fresh perspective- impedes problem solving
2 types of fixation
mental set
functional fixedness
mental set
a tendency to only see solutions that have worked in the past
functional fixedness
a cognitive bias that limits you to use an object in the way it was meant to be used
insight
occurs when you have a sudden realization of a problem's solution; usually through trial and error