Chapter 13 Motivation and Performance

These flashcards cover key concepts related to motivation and performance as discussed in Chapter 13.

Motivation

The psychological forces that determine the direction, effort, and persistence of a person's behavior in an organization.

Expectancy Theory

The theory that motivation will be high when workers believe that high levels of effort lead to high performance and that high performance leads to the attainment of desired outcomes.

Intrinsic Motivation

Behavior performed for its own sake, driven by internal satisfaction.

Extrinsic Motivation

Behavior performed to acquire material or social rewards or to avoid punishment.

Operant Conditioning

A learning process in which the consequences of a behavior influence the likelihood of that behavior being repeated.

Equity Theory

A theory focusing on people’s perceptions of the fairness of their work outcomes relative to their work inputs.

Vicarious Learning

Learning that occurs through observing the behaviors of others and the results of those behaviors.

Hierarchy of Needs

Maslow's arrangement of five basic needs that motivate behavior, where lower-level needs must be satisfied before higher-level needs can be pursued.

Self-Actualization Needs

The needs to realize one’s full potential as a human being, the highest level in Maslow's hierarchy.

Hygiene Needs

Factors in the workplace that do not lead to higher motivation but can cause dissatisfaction if not met.