Initial Basic Indoctrination Study Guide

Aside from providing excellent customer service, a flight attendant’s first concern at all times is?

Aside from providing excellent customer service, a flight attendant’s first concern at all times is?

PAX Safety

When an FA is reporting for duty what should they be in full _______ and should have ALL required items ____________ with them

1) uniforms

2) required items

Who must a FA is reporting for duty when must you update a change of address and/ or telephone?

A) Crew scheduling

B) ADP apps

How long do you have to notify and update?

24 hours

Where will crew memos be distributed and what must you do to indicate you read the memorandum?

A) Company email

B)Click on confirmation link on the doc

Where can Crew Memos be found?

Altitudes

If an injury where to occur on duty who would you notify & when

A) Inflight manager

B) Immediately

What is SHOWTIME?

Report on duty for FLT 45mins prior to scheduled time

On the first FLT of the day FAs are required to do what type of inspection of required items?

Pre-flight inspection/ visual inspection

List all required items

1) FAM

2) Carry on baggage program

3) Exit seat program

4) FA certification

5) ID badge

6) Pen

7) Passport

8)Watch

9)Flashlight

Who is responsible for keeping current and updating the FAM

FA/ yourself

During the boarding process, what are FA1 & FA2 responsibilities?

FA 1- Smile & Greet

FA 1- Monitor Cabin

FA 2- Make pre-verification announcement

FA 2- help special needs

What announcement does FA2 make during the boarding process?

Pre verification

What devices must FAs log into after stowing their luggage?

Inflight Service

What is a PAX carry-on allowance

1) 1 rollaboard

2) 1 personal item

What items are considered an incidental item?

1) Coats

2) Jackets

3) Newspaper

4) Book

Personal items are identified as?

1) purse

2) briefcase

3) computer

4) flight crew bag

5) camera

6) diaper bag

7) small backpack

What are the FA procedures for gate-checked baggage?

A) Ask if bag contains batteries

B) PAX to remove items

C) Find place to keep removed items

Are lithium batteries allowed in gate-checked baggage?

No

Where can carry-on bags be placed?

a) Overhead bins

b) Under PAX seat

Carry-on baggage is not permitted to be stowed where?

a) across main cabin isle

b) place may interfere with crew access to emergency equipment

what are the requirements for cane stowage?

a) in a suitable closet placarded for max wt

b) doesn’t hinder emergency equipment

c) overhead bin that can close & latch

d) under a seat out of the way

List the regulations for seat baggage in PAX seat

a) does not exceed 170 lbs

b) packaged cover

c) secure by belt

d) not restrict access to exits

e) not block view of lighted signs

f) not Hazmat good

g) has handles

h) not restrained to bulkheads

what conditions must a cabin pet meet to be permitted on the AC?

a) must travel on same FLT as PAX

b) must be in an acceptable carry-on kennel

c) must remain in the kennel at all time

d) PAX with pets may not sit in bulkhead or exit seats

e) UMs are not allowed to carry a pet on board

What pets will not be accepted as pets in the cabin?

a) snakes

b) pot bellied pigs

c) iguanas

d)insects

What is the only approved FAA- approved harness-type child safety device allowed on our AC?

CARES

What type of Child Restraint Systems are not acceptable for use during taxi, take-off, and landing on our AC?

A) Booster

B) Vests

C) Harness

Are boosters, vests, and harnesses allowed to be used cruise phase?

yes when seat belt sign is off

When must the lap child be held by the adult?

Taxi, take-off, landing, & seatbelt sign on

what is not appropriate to store in the seat back pockets?

a)Large laptops/ computers

b)beverage bottle weighing more than 24oz

c) items w/ total combined wt exceeding 2lbs

At what age does a PAX have to occupy a seat with a seat belt?

2 years old

What is the definition of a lap child?

1 day less than 2 yrs

How must a seatbelt be fastened if someone is holding a lap child?

around the adult only

Who has a carry-on exemption?

A) Federal Air marshals

b)they must have official business

What disqualifies a PAX to sit in the exit seat

A) Lack sufficient mobility, strength, dexterity in both arms, legs, hands

b) is less than 15 yrs old or lacks the capacity

c) lacks the ability to understand english

d) lacks the ability to read & understand instructions in english

e) lacks the visual capacity to preform the duties w/ the assistance of visual aids

f) lacks sufficient aural capacity to hear & understand instructions

g) lacks the ability to impart info orally to other PAX in english

h) has a condition or responsibility, caring small child or less than 15 yrs old

i) has a condition that might cause him/ her harm

What is the exceptions for when the exit row briefing needs to be completed?

In cold weather/ noisy conditions

If a PAX has requested to move out of the exit row during taxi, what must be done?

Mesa airlines will honor PAX request after taxi is over

Can the exits seats remain empty for taxi, takeoff, and landing?

yes

If a qualified PAX moves into exit seat during FLT, what must be done

Must be given the exist seat briefing

who is never permitted in exit seats ?

a) PAX with service animals

b) Prisoners with guards

c) PAX with CPAP, ventilator, or portable oxygen concentrator (POC)

When must FA2 perform the exit row briefing?

during boarding prior to closing MCD

During the exit seat briefing can a PAX have their headphones on?

yes

what is the Mesa Airlines SMS motto

See something, Say something

What is the purpose of SMS?

reduce safety concern to safety level

How many extra safety information cards on each AC? How many in each seat back pocket?

a) 20%

b)1

What does the abbreviation Hazmat stand for?

Hazardous Materials

How do you recognize a Hazmat warning label or placard?

diamond shape, number in lower corner

Can dry ice be transported on a Mesa-operated FLT, and if so, what criteria should be met before transportation?

Dry ice shipments contains 5.5lbs or less/ must be ventilated

If a FA has any questions regarding Hazmats issues, where could he/she refer to it in the FAM?

Chapter 2

Any time a FA identifies or suspects hazardous materials are being loaded on the AC, what must they do?

notify CA to be determined & resolved

What should always be used when dealing with blood and bodily fluids?

universal procedures

What would you use to clean up vomit if necessary?

Body fluid clean up kit

Are PAX allowed on board during refueling?

yes

No person may _______ threaten, intimidate, & or interfere with a FA during the performance of their duties onboard an AC in operation

assault

Does Mesa Airlines transport high-risk prisoners

yes

List the points in the 3-point briefing include

a) How to assist

b) When to evacuate

c) where the nearest exits are

Who receives the 3 point briefing?

a)physically challenged

b) special assistance PAX

How many service animals are allowed in the cabin?

no limit

PAX who appear to be intoxicated are?

Unacceptable PAX

What signs of intoxication would look for during boarding that may require talking to the PAX

A) smell of alcohol on breath

b) bloodshot eyes

c) excessive talking or mumbling

d) inappropriate speech or laughter

If one or more above is indicated what symptoms should a FA observe for before believing a PAX appears to be intoxicated?

a) slurred speech

b) cant maintain balance

c) confusion, disorientation

If a PAX appears to be intoxicated who should the FA notify immediately?

PIC

Is there an acceptable level of intoxication?

no

If the PAX appears “drunk but happy”, are they okay to board?

no

List the people an FA may not serve alcohol to

a)appears to be intoxicated

b) a prisoner being escorted

c) a peace officer that is escorting a prisoner

d) has a dangerous or deadly weapon accessible during flt

e)is under the age of 21

f) are deadheading crew members

Prior to FA1 making the Verification announcement, what must occur?

a) gate agent needs to advise them boarding is complete before closing MCD

b) after last PAX boarding/ special (FA2)

During completion of the boarding process, if FA2 has not yet begun the PAX count, what would be a good indicator to begin the count?

During verification announcement

After pre-taxi procedures have been completed prior to closing the MCD, what must FA1 receive from FA2?

notification that all pre-taxi items and exit briefing has been complete

when does FA2 begin the main announcement?

cabin secured on PA

What is included in Final Cabin Prep, prior to take off?

a) safety demo

b) final PAX compliance

c) both LAVs unoccupied

d) turn off cabin lights

e) sit in jumpseat

When and why do FAs mentally do the 60- second review?

When- during take-off and landing

Why- focus and prepare them for a sudden emergency.

what is the signal for “Out of Sterile”?

Two tones

Why is a walkthrough during FLT recommended every 10-15mins?

What is the signal for “Gradual Descent”?

announcement from flight deck

List the duties and responsibilities of FA1 a gradual decent

a) notify pilots of service request

b) pick up service items

c) last minute cleanup/ empty coffee pots/ secure galley/ LAV

d) organize beverage cart/ inventory

e) empty ice and reline ice trays/ seal liquor kits

f) exit clear, latch curtains

g) remind special PAX & UMs of important instructions, compliance walk-through

List duties and responsibilities of FA2 at gradual decent

a) make gradual announcement

b) compliance walkthrough

c) pick up remaining service items

d) check LAVs & tidy/ restock

e) verify FA1 galley service

f) open curtain between 1st class- main cabin door

what is the signal for final decent?

2 tones

List duties and responsibility for FA1 during final descent

a) turn cabin lights on BRIGHT

b) assist 1st class with stowage of bags and return coats

c) pick up any remaining service items or trash

d) final walkthrough to verify PAX compliance

e) visually verify both LAVs are unoccupied

f) turn off cabin lights when FA2 finishes walkthrough

g) link device- close out flight

h) sit in jump seat, fasten seatbelts/ shoulder harness

i) brace position during landing

j) 60- second review

List duties and responsibilities for FA2 at final decent

a) final announcement

b) link device- close out flight

c) final walkthrough to verify PAX compliance

d) verify exit seat occupants have not changed

e) visually verify both LAVs are unoccupied

f) pick up remaining service items? shoulder harness

g) sit in jump seat, fasten seatbelt/ shoulder harness

h) brace position during landing

i) 60-second review

When is the arrival announcement made?

After 1st turn off active runway (FA1 makes arrival announcement)

List FA1 duties and responsibilities for arrival at gate and deplaning

a) stow jumpseat

b) turn cabin lights on BRIGHT

c) open MCD

d) latch flt deck door when opened

e) confirm w/ gate agent # of wheel chairs, amount of ice needed, and where galley trash is to be placed

g) assist PAX in deplaning

h) gracious farewell & smile

i) help special needs PAX & UMs

List FA2 duties and responsibilities for arrival at gate and deplaning

a) stow jump seat

b) assist PAX

c) gracious farewell & smile

d) help special needs PAX & UMs

List Post Flight duties for both FAs

a) walk through full length of cabin

b) collect trash

c) open overhead bins

d) check seatback pockets/ replace safety cards if needed

e) check for forgotten items

f) check LAVs & seat for PAX

g) restock FWD LAVs supplies if needed

h) LAVs trash empty

i) dispose galley trash &reline the trash can w/ trash bags

j) open air vents & close windows shades (during summer)

k) exit AC as quickly as possible so on coming crew board (crew-swap only)

who will take all measures necessary to ensure the child reaches the destination or makes the connecting flight as planned and are direct to responsibility of the UM briefing ?

FA1

What information must you give to the UM during the UM briefing?

Operation of seatbelt, stowage of carry on luggage, PSU, oxygen masks, location of LAV, and stay in assigned seat

Explain the topics in the pre-flight briefing

a) crew coordination

b) mission planing

c) AC specific information

d) security information

e) question/ answers

when must a FULL Pre-Flight Briefing must be conducted?

Prior to 1st flt

when must an ABBREVIATED Pre-Flight Briefing be conducted?

When no changes have been made to AC or crew members or has not been left unattended

Who should be present for the pre-flight briefing?

all crew members

PEDs procedures for domestic and international flights are the same?

false

If a paper copy of the general declaration, who provides it to the flight crew?

Departure Station

who is responsible for verifying that the information on the general declaration form is correct?

Flight attendant

who removes trash from the AC upon arrival from Mexico

Public Health Personnel

carts containing liquor kits must be what prior to landing?

sealed

when can PAX and crew deplane on an international flt?

custom agent has received proper paperwork and cleared

when is smoking permitted on the AC? _____ Is it permitted on international flights?____

Never, No

Can a crew member use a valid drivers license or birth certificate in place of a passport to work an international flight?

No

who is responsible for distributing appropriate customs forms prior to landing ?

FA

what is Preclearance

Is a service and for people

When must you fill out a CIR?

after something abnormal happens in cabin