Chapter 5 - Different Types of Business Process Management Systems (BPMS)

Business Process Management Systems (BPMS)

are software platforms that help organizations design, execute, monitor, and optimize business processes

Business Process Management Systems (BPMS)

ensure that organizational workflows are efficient, effective, and adaptable to change.

Types of BPMS Processes

System-to-System

Person-to-System

Person-to-Person

System-to-System

Involves automated interactions between different IT systems without human involvement

Person-to-System

Involves human interaction with a system, such as entering data, approving requests, or monitoring dashboards

Person-to-Person

Focused on human collaboration—BPMS helps manage and track communications, approvals, and task assignments

Person-to-Person

Marketing team members collaborating on a product launch approval
workflow.

Person-to-System

An HR manager uses a BPMS portal to approve employee leave requests

System-to-System

Inventory management system automatically updates sales data to the
accounting software.

Data-Centric Integration Products

are tools or software that focus on moving, connecting, and synchronizing data between different systems

Data-Centric Integration Products

Their main purpose is to make sure that all systems in a
business have the same, accurate, and up-to-date information
— no matter where that data comes from.

Artificial Intelligence (AI) and cloud technology

The new generation of data-centric integration tools is more advanced, using _________ and _________  to manage data connections faster and smarter

Application-Centric Integration Products

are tools or systems that focus on connecting different software applications so they can work together efficiently

Middleware

acts as a bridge or middle layer that helps applications exchange data and communicate smoothly

Application-Centric Integration Products

These products ensure that data and functions can be shared across
applications, even if they were built by different vendors or use different
technologies

Message Service Layer

This layer manages communication between applications using messages (data packets).

Message Broker Layer

Acts as a central mediator or translator that routes messages between different applications

Message Service Layer

ensures that when one application sends a message, the other one receives it correctly

Message Broker Layer

It ensures messages go to the right destination, even if systems use different data formats

Hub-Spoke Message Broker Architecture

This model uses a central hub that connects to multiple spokes (applications). The hub manages and controls communication among all connected systems

Enterprise Service Bus (ESB) Architecture

is a more flexible, distributed integration model. Instead of relying on one central hub, it uses a shared communication bus where applications can connect directly and exchange messages freely

Process Management Layer

is the part of a Business Process Management System (BPMS) that helps design, run, and monitor business processes

Process Management Layer

It includes tools and functions that let organizations create workflows, execute
them automatically, and track their performance in real time

1. Business Process Designer
2. Business Process Engine
3. Business Activity Monitoring (BAM)

Three main components of Process Management Layer

Business Process Designer

is a visual tool used to model and design workflows
(step-by-step processes in a business).

Business Process Engine

is the part of the system that runs and manages the
process you designed.

Business Activity Monitoring (BAM)

provides real-time dashboards, charts, and Key Performance Indicators (KPIs) to track how well processes are performing.

bottlenecks, delays, compliance issues

Business Activity Monitoring (BAM) helps identify _____, _____, and ______, allowing managers to take quick action.

Business Process Engine

It handles:

• Logic

• Routing

• State transitions

Logic

(what happens next)

Routing

(who receives the task)

State transitions

(which step the process is currently in)

Business Process Model and Notation (BPMN)

standard visual language used to create diagrams that show how a business process works — step by step.

Business Process Designer

It often uses BPMN (Business Process Model and Notation), a standard
way of drawing process diagrams

Circle

Start Event - Where the process begins

Rounded Rectangle

Activity/Task - A specific action or step

Diamond

Gateway/Decision Point - A choice or condition (Yes/No, Approve/Reject)

Double Circle

End Event - Where the process ends

Arrow

Flow Line - Shows the direction of the process