Management Theory and Practices Exam Review

These flashcards cover key concepts and vocabulary related to management theory and practices, as derived from the lecture notes.

Strategic Planning

A process that outlines an organization's direction and priorities, usually carried out by top management.

(true)

Organizational Chart

A graphical representation that shows the lines of authority and responsibility within an organization.

Participative Management

Allows workers to take part in decision-making processes affecting their jobs.

You can reduce the degree of risk when:

You collect relevant data and apply it to your forecast.

Which planning tool is helpful in developing a succession plan?

Organizational chart.

Which of the following are scheduling techniques used by the hospitality industry to help accomplish goals?

Gnatt chart, PERT chart

(a and c)

Theory Y

A perspective that posits that work is as natural as play and people will work toward objectives that fulfill personal needs.

Performance Appraisal

A systematic evaluation of employee performance in relation to their job requirements.

Benchmarking

The process of comparing business processes and performance metrics to industry bests and best practices from other companies.

Contingency Plan

An alternative plan developed to address potential future events or situations.

Code of Ethics

A set of principles that guide the conduct of individuals within an organization.

Job Specification

A detailed description of the qualifications and characteristics needed for a position.

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and the emotions of others.

Coach

A person who trains or directs others in the development or achievement of specific skills or goals.

Mentor

An experienced and trusted advisor who helps to guide a less experienced individual.

Diversity

Variety in backgrounds, experiences, or identities within a group.

Motivation Theory

Concepts that explain what drives individuals to act or perform in certain ways.

Behavior Modification

A method to change a person's actions through systematic reinforcement.

Total Quality Management (TQM)

A management approach focused on long-term success through customer satisfaction.