I. Alexander's Day 2 test

What are the three most important things to do when serving a guest?

1. Make eye contact - SMILE!! 2. Place food in front of the correct guest/do not auction food. 3. Ask if they need anything else before leaving the table.

What should you do if you are seating an unhappy guest?

Inform a Coach and do what it takes to please the guest.

What should you do if a guest falls?

Do not move them. Show genuine concern and get a Coach immediately. Ensure the area is kept free of people.

What is the proper response if a guest asks where the phone is?

If it's a local call, offer a courtesy phone to the guest and explain how to use it.

When is the appropriate time to pick up your paycheck and tipshare?

Before 11:30 am and between 2 and 4 pm.

What should you say when a guest inquires about accommodating birthdays?

If they decide to order a dessert, a candle is presented with it. We do not buy desserts for birthdays.

What does it mean to be 'on time' for your shift?

5-10 minutes prior to your shift to mentally prepare and get organized.

What is the earliest and latest time we will seat a party?

We will seat our guests up to 5 minutes after our designated closing time.

What is the proper response when a party asks for their server?

'Is there anything that I can get for you?'

What is the definition of hospitality?

Generous and cordial reception of the guest; sincerity cannot be faked.

What is a 'Friendly Bust'?

A friendly reminder to increase one's Attention to Detail (ATD).

What does a tented hard check on a table signify?

The table needs an immediate greet.

What should you do if a guest asks where the restroom is?

Show the guest all the way to the restroom.

Who is the last person to check the food quality coming out of the kitchen?

The food runner.

What is a guest contract?

A verbal agreement between you and a guest, including items that are immediately needed, must be at the table within 60 seconds of the request.

What is Guest 'Right of Way'?

Guests have the first right in our walking paths; graciously step aside, smile, and let them pass.

Why is teamwork a necessity at J. Alexander's?

Our systems are built on teamwork to execute high sales volume and ensure hot food stays hot.

List the 8 Attributes of a Champion.

1. Bent for Action 2. Guest Consciousness 3. Entrepreneurship 4. Teamwork 5. Value Driven 6. Committed to our Creed 7. Efficiency 8. Organized Chaos.