Hospitality Industry Overview

Flashcards covering key vocabulary and concepts related to the hospitality industry, technology use, and hotel classifications.

An industry focused on providing services related to accommodations, food, and drink, including hotels, restaurants, and tourism.

Hospitality Industry

Hotels located near airports that provide various services, from basic accommodations to room service, often including transportation for guests.

Airport Hotels

Hotels that primarily cater to business clients, featuring services such as room service, dining options, and business amenities.

Commercial Hotels

Hotels known for providing basic accommodations at lower prices, focusing on cleanliness and minimal services.

Economy Hotels

Hotels offering spacious accommodations with separate living and working areas, often preferred by business travelers.

Suite/All-Suite Hotels

Hotels providing long-term accommodations, typically found in business districts with easy access to city centers.

Residential Hotels

Luxury hotels that support gambling operations, offering entertainment and hospitality services.

Casino Hotels

Hotels designed as vacation destinations, located near natural attractions and focusing on guest experience and service.

Resort Hotels

A system used in the hospitality industry to gather and process information crucial for operational efficiency and financial management.

Management Information System (MIS)

A software application used to manage hotel operations such as reservations, guest check-in, and billing.

Property Management System (PMS)

Essential internet access in hotels, no longer considered an extra service, but a mandatory amenity for guests.

Wi-Fi Connectivity

An application allowing guests to book hotel rooms directly through the hotel's website.

Web Booking Engine

Technologies used in hotels for guest safety, including surveillance cameras and secure locking systems.

Safety and Security Technology

A property management system that manages front office operations and guest interactions in hospitality.

Lodging Touch PMS

A system that provides information and feedback for managing hotel operations effectively.

Paragon AS/400 Front Office System

A flexible property management system suitable for hotels of varying sizes, integrating various operational aspects.

CLS Software PMS

A widely used property management system designed for hotels of all sizes, customizable for specific hotel needs.

Opera PMS

Hotel’s Tasks that Need Careful Planning and Execution

● Handling of Reservations

● Checking of Guests In and Out

● Assigning of Rooms

● Managing of Room Inventory

● Accommodating the Needs of In-House Guests

● Handling Accounting and Billing

MIS Applications in Hotels

● Guest Profile

● Occupancy Rate

● Future Projections

● Monitoring Expectations

● Need For Communication

● Guest Database

Paragon AS/400 Front Office System

● Reservation

● Flexible rate configuration and maximum room occupancy resulting in an optimal return

on rooms

● Access on room availability by type

● Provision of confirmation letters and pre-printed registration cards

● With hotel configurable fields to capture additional guest information

● Able to maintain waitlists

● With flexible package configurations

Opera Property Management System

● Reservations and rate management

● Profiles

● Front desk

● Back office interface

● Rooms management

● Cashiering

● Accounts receivable

● Commissions

● Reporting

● Fully configurable global perspective

Common Hotel Classifications

● Airport Hotels

● Commercial Hotels

● Economy Hotels

● Suite/All-Suite Hotels

● Residential Hotels

● Casino Hotels

● Resort Hotels

Reasons Why the Hotel Industry Should Use Technology

● It helps in better communication

● It offers convenience to internal and external customers

● It makes the hotel reachable

● It helps in operating the hotel effectively and efficiently

Other Hospitality Technologies and Applications

● Wi-fi Connectivity

● Web Booking Engine

● Safety and Security Technology

● Room Service App

● Mobile Technology

Property Management Systems Used in the Industry

● Lodging Touch Property Management System

● Paragon AS/400 Front Office System

● CLS Software Property Management System

● Opera Property Management System