business - recruitment, selection and training

Recruitment

the process of finding and hiring someone for a job role that needs filling.

Steps of recruitment

1- identify type and number of staff needed.

2- write job description and personal specification.

3- advertise job using appropriate media.

4- evaluate applicants and select shortlist for interviews.

5- carry out interviews.

6- evaluate interviews and make appointments

7- provide feedback for unsuccessful candidates

Internal recruitment

Recruiting someone from the existing workforce.

External recruitment

Recruiting from outside of the business.

Job description

Details the job title, main roles and responsibilities, hours and salaries.

Person specification

Details personal characteristics needed to do a particular job.

CV

Written in own style of the employee, so able to judge personality/passions easily.

Quickest for he employee to send to lots of businesses.

Easy for employee to ‘hide’ information.

Application form

Created by the business.

Less chance for employees to show off their personality/passions.

More time consuming for employees.

Quickest for the business to find key information.

Recruitment costs

Advertising vacancy.

Training for new staff.

Sending staff to recruitment fairs.

Possible travel expenses.

Recruitment agency costs.

Training

To introduce new staff to their workplace and their new role.

On the job training

Training given in the workplace by the employer.

Off the job training

Training that takes placed outside of the business by an external provider like a local college or university.

How managers benefit from staff training

Employees will be more motivated and satisfied - they’ll be easier to work with and better at their job.

Training my improve image of the business.

How owners benefit from staff training

Employees will be more productive and this means overall costs will reduce, which may lead to competitive advantage.

This may improve financial performance of the business meaning higher refits and rewards for the owners.

How employees benefit from staff training

Better working environment as they feel confident about their job meaning more satisfaction.

They will feel more valued and will gain a range of skills that can be used in the future - either to get a promotion or a better job.

How customers benefit from staff training

Training may improve skills, so product/services will be higher quality - better customer service may be offered.