Nonverbal Communication
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prescription counter
The ________ in a community pharmacy can be an environmental nonverbal factor.
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what does an open stance say
nonverbally communicate sincerity, respect and empathy for another person
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sense of professionalism
Your appearance and coworkers appearance can enhance or distract from a(n) ________ in the pharmacy.
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Emotion
________ can be conveyed through nonverbal channels.
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nonverbal communication
Distance between two people plays an important role in ________.
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Good eye contact
________ is essential for effective listening.
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inadvertent facial expression
A(n) ________ may send a message you didnt mean to transmit.
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Nonverbal communication
________ involves a complete mix of behaviors, psychological responses and environmental interactions through which we consciously or unconsciously relate to another person.
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an example of nonverbal messages having more than one meaning
a nod of the head may mean understanding to you but could mean something completely different from someone else
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kinesics refers to what
the body
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proxemics refers to what
personal space
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Closed posture
arms folded in front of the chest, legs crossed at knees, heading facing downward or eyes looking away from the patient
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what makes non verbal communication unique
they mirror inner thoughts and feelings,
difficult to fake during an interaction
you must be consistent with your verbal communication, or people will become suspicious of your intended meaning of the message.
difficult to fake during an interaction
you must be consistent with your verbal communication, or people will become suspicious of your intended meaning of the message.
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what are the four nonverbal elements
kinesics, proxemics, physical environment, distractions
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what is the normal comfortable space between two people
18 inches
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what is a form of distracting nonverbal communication
lack of eye contact
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how to Overcome Distracting Nonverbal Factors
become selfaware
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what percentages of communication is nonverbal
55% to 95%
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how can you generate a feeling of empathy and commitment to helping others
have an open stance
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How to enhanced patient provider relationships
by being sensitive o nonverbal cues
Flashcards (78)