APPLIED BUSINESS TOUR AND TECHNOLOGY

PMS

PROPERTY MANAGEMENT SYSTEM

POS

POINT OF SALE

OTA

ONLINE TRAVEL AGENCIES

RA

RESERVATION AGENT

CM

CHANNEL MANAGEMENTS

CRM

CUSTOMER RELATIONSHIP MANAGEMENT

GDS

GLOBAL DISTRIBUTION SYSTEM

AIS

ACCOUNTING INFORMATION SYSTEM

AR

AUGMENTED REALITY

VR

VIRTUAL REALITY

Security Camera

Camera positioned so as to record access to a business tool or tools.

Employment contract

A contact that stupilates special terms and condition over and above a standard employment contract.

Audit

A process to check and monitor current procedures and access their performance.

Stock take

Process today determine and verify and existence of a business tool

Legal Implications

The possible legal consequences of supplying information to the to those not authorized to have same.

Training

The development of skill and knowledge show as to better able to use business tool.

Maintenance

The process of preparing a tool for later use.

Repairs

The process of making an unstable tool usable.

In-house

Using people and resources that are not within the confines of the business.

Outsourced

Using people and resources that are not within the confines of the business.

Consumables

Resources that are consumed in the normal operation of the business tools without consumable the tool will not perform password.

Common skill

The minimum set of skill that are required to efficiently use a business tool.

Local expert

Someone who has a higher level of skill or knowledge than the minimum set.

Fault reporting

Procedure to notify relevant people that a tool has a fault and is not fully operational.

Documentation

Documentation that support the operation or care of a business.

Business tool

Any asset that helps or assist the business.

Business tool register

A list of assets that are considered as being a business tool.

Identification criteria

Criteria that is to be used to clarify an item as a business tool.

Serial number

Number attached to a tool during the manufacturing process.

Asset number

In house created number to identify a tool.

Barcode

Method of recording a number or code on the asset.

Radio frequency identification tags

Electronic tag that can be attached show as to locate the asset within a reasonable distance.

Storage location

The place where a business tool is to be stored when not in use.

Usage

Allowed non-business usage.

Software

Business tools that control the activities of the computer.

Wiki

A website that allows access from wide range of users.

Social networking

Website that provide information on social activities of its members.

Landline telephones

A standard telephone that requires a physical connection to the telephone network.

Roster

Document detailing future access rights to a tool.

Damage

Harm inflicted upon a tool that is not a result or accepted business usage.

Security tool

A process or procedure to control access to a business tool.

Storage requirements

Details any special storage conditions required by a business tool.

Password

A set of characters and letters to verify that access is allowed.

Police check

An application to the police to disclose any previous criminal activities.

Cyber Security

Data Protection: Implementing robust security measures to protect guest data from cyber threats and ensure compliance with data privacy regulations.

Global Distribution System

A network that connects travel agents and online booking platforms to a wide range of hotels and other travel providers.

Accounting Information System

A system for managing financial transactions and reporting.

Facility Management Software

Tools for managing the physical aspects of a property, such as maintenance and repairs.

Al-Powered Chatbots

Used to provide instant customer support, answer irequently asked questions, and even assist with bookings.

Mobile Check-in/Check-out

Allowing guests to bypass traditional front desk procedures for a faster and more convenient experience.

Contactless hayments

Enabling secure and convenient payment options, including mobile wallets and contactless card readers.

Augmented Reality (AR) and Virtual Reality (VR)

Used to offer virtual tours of hotel rooms and facilities, enhancing the booking process and providing immersive experiences.

Smart Room Technology

Utilizing lot devices to control lighting, temperature, and entertainment Systems, creating personalized and automated guest experiences.

Revenue Management Software

Tools that analyze market data and adjustpricing strategies to maximize revenue and occupancy.

Customer Relationship Management (CRM)

Systems for managing customer data, preferences, and interactions to personalize marketing efforts and build loyalty.

Analytics Platforms

Tools that track key performance indicators (KPIS) like Occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR) to identify areas for improvement.

Social Media Management

Utilizing social media platforms to engage with guests, promote the business, and gather feedback

Predictive Ordering

Al-powered tools that forecast demand to optimize inventory management and reduce waste