chapter 8

answer service

A commercial service that answers tele-phone calls its clients

automatic call routing .

A system that distributes incoming calls to a specific group or person based on customer need -for example ,the customer presss 1 for appointments,2 for billing questions ,and so on.

bilingual

Ability to communicate effectively in two languages.

call forwarding

A telephone feature that allows calls made to one number to be forwarded to another specified number.

caller ID

A feature that identifies and displays the telephone numbers of incoming calls made to particular line .

conference call

A telephone call in which a caller can speak witk serveral people at the same time.

copayment (copay)

A set dollar amount that the patient must pay for each office visit.there can be one copayment amount.

emergency

An unexpected, life -threatening situation tha requieres immediate action.

enunciation

the use of articulate ,clear sounds when speaking.

ergonomics

An applied science concerned efficient and safe way.

headset

A set of headphones with a microphone attched,used especially in telephone with a microphone attached, used especially in telephone communication.

intercom

communication system with a microphone and loudspeaker at each station,. often a feature of business telephones.

jargon

the vocabulary of partcular profession ,as opposed to common, eveyday terms.

monotone

Asuccesion of syllables, words ,or sentences spoken in an unvaried key or pitch.

multiple - line telephone system

A business telephone system that allows for more than one telephone line .

participationg provider.

A physician or other healthcare provider who enters into a contract with a specific insurance company or program and by doing so agrees to abide by certain rule and regulations set forth by that particular third - party payer.

pitch

the depth of a tone or sound,. a distinctive quality of sound .

provider

An individual or company tha provides medical care and services to a patient or the public .

screen

Asystem for examining and separating into different groups ,. in the healthcare facility , it means determining the appointments based on that severity.

speakerphone

A telephone with a loudspeaker and a microphones ,. it can be used without having to pick up and hold the handset .

speed dialing

A telephone function in which a selected stored number can be dialed by pressing only one key.

stat

the medical abbreviation for the latin term statum , meanning immeditely ,. at this moment .

tacful .

the quality of having a sense of what to do or say to maintain good relations with ochers or to prevent offense.