Physical Therapy Administration – Exam 1 Comprehensive Study Guide

Vocabulary flashcards related to physical therapy administration.

Staffing

Hiring, onboarding, training, and retention of qualified employees

Budgeting

Financial planning, cost control, resource allocation

Quality Services

Monitoring and improving patient care standards

Information Systems

Using EMRs, databases, and digital tools to support clinical/admin functions

Policies & Procedures

Internal rules that ensure compliance, safety, and consistency

The Triple Aim

Improve patient experience, improve population health, and reduce per capita costs

Planning (Longest's Six Management Functions)

Setting goals and determining actions

Organizing (Longest's Six Management Functions)

Structuring resources and responsibilities

Staffing (Longest's Six Management Functions)

Recruiting, developing, and retaining staff

Directing (Longest's Six Management Functions)

Leading, motivating, and guiding personnel

Controlling (Longest's Six Management Functions)

Monitoring outcomes and performance

Decision-making (Longest's Six Management Functions)

Integrating functions for problem-solving

Organizational Culture

Shared values, attitudes, and behaviors in the workplace

Technical Skills

Task-specific knowledge and abilities

Conceptual Skills

Big-picture thinking and strategic planning

Interpersonal Skills

Communication and relationship-building skills

Mission Statement

A concise declaration of an organization's purpose, values, and goals

Health Disparities

Differences in health outcomes across different population groups

Uninsured

No health coverage

Underinsured

Has insurance but still faces significant financial barriers

Insured

Has adequate coverage for most needed services

Intrinsic Rewards

Internal satisfaction from work

Extrinsic Rewards

External rewards

Emotional Intelligence

Ability to recognize and manage emotions (self and others)

Self-Awareness

Understanding one’s own emotions, traits, and values

Cognition

Mental processes like thinking and decision-making

Self-Management

Ability to control emotions and behaviors

Market Segmentation

Dividing customers by traits (age, income, geography, etc.)

Target Market

The specific group you're trying to reach

Niche Market

A small, specific segment with unique needs

Market Positioning

How your brand/service is viewed in the market

Market Penetration

Growing your presence in an existing market

Market Orientation

Focusing the whole organization around customer needs

Marketing Plan

The written strategy for marketing efforts

Marketing Mix

The combination of tools (7 P’s) used in marketing

Product (7 P's of Marketing)

The healthcare service provided

Price (7 P's of Marketing)

Cost to the consumer

Place (7 P's of Marketing)

Where the service is offered

Promotion (7 P's of Marketing)

Marketing tactics used to reach the audience

People (7 P's of Marketing)

Staff involved in service delivery

Process (7 P's of Marketing)

Workflow, scheduling, communication steps

Physical Evidence (7 P's of Marketing)

Tangible cues (brochures, environment, reviews)