Generalist Helping Process Engagement

Termination

Part of the generalist helping process involving ending the professional relationship with the client.

Evaluation

Assessing the client's needs and situation to determine appropriate interventions.

Intervention

Actions taken to address the client's needs and achieve goals.

Planning

Developing a strategy or roadmap for the helping process.

Assessment

Systematic collection and analysis of information to understand the client's situation.

Engagement

Establishing a connection and building rapport with the client.

Walk-in

An initial contact method where the client directly approaches the service provider without a prior appointment.

Referral

An initial contact method where the client is directed to the service provider by another person or agency.

Intake

The process of gathering information about the client's presenting problem and background.

Warmth

Showing genuine care and interest in the client's well-being.

Empathy

Understanding and sharing the feelings of the client.

Genuineness

Being honest, authentic, and sincere in interactions with the client.

Unconditional Positive Regard

Accepting and respecting the client without judgment or approval conditions.

Mirroring

Reflecting back the client's strengths and abilities.

Contextualizing

Considering the client's issues in the broader context of society and community to prevent self-blame.

Self-Disclosure

Sharing personal feelings, values, or experiences with the client.

Reinforcement and Achievement

Acknowledging and praising the client's progress and successes.