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using a job analysis for selection
different selection procedures capture certain KSAOs more effectively than others
case law
significant body of laws and legal guidelines has developed to guide employers in choosing, developing, and administrating hiring procedures
mediation
negotiation to resolve differences conducted by some impartial party
arbitration
the process or act of resolving a dispute
reliability
how consistent or dependable selection procedures are in measuring something
utility
the monetary value of an HR function
validity
the accuracy of a measure and the degree to which it measures what it is suppose to measure
correlation
Examining the relationships between variables to identify patterns or associations
types of interviews
structured - an interview in which all job applicant are asked the same, job related questions
situational - a type of structured interview in which job applicants are asked what they would do in hypothetical work related situation
behavioral - a type of structured selection interview that uses questions about how applicants handle a work related situation in the past
five factor model
a model of normal adult personality that includes the dimensions of openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism
integrity test
A test specifically developed to assess applicants' tendency toward counterproductive and antisocial behavior
cognitive test
a measure of the ability to perceive, process, evaluate, compare, create, understand, manipulate, or generally think about info and ideas
assessment center
a specific type of work sample, often used for manager selection
situational judgment test
a test that captures some of the realism of work sample tests but in format that can be used for manager selection
biographical data
info about a job applicant based on their personal history that can be used to make selection decisions
self efficacy
a person's belief about his or her ability to perform a behavior successfully
trainee motivation
predicts trading success -- learners have to be motivated to learn for the training to be effective
expectancy theory
how hard someone works is based on how that person perceives the outcome of the work
goal setting theory
organizational goals have to be communicated clearly and the goals need to be specific enough
training transfer
whether the training results in changes on job performance
overlearning
A strategy whereby the learner continues to study and rehearse the material after it has been initially brought to mastery.
schema
a conceptual framework a person uses to make sense of the world
script
a list of things to do
massed learning
trying to learn something all at once
spaced learning
learning over several small incremental periods
team training
training that provides employees with the skills and perspectives they need to collaborate with others
role plays
When trainees act in managerial situations such as counseling a difficult subordinate
gamification
training that is made into a game or completion among employees in terms of scores on their training performance
simulation
a type of managerial training in which teams challenge each other as if they were businesses in competition
onboarding
the process of helping new employees adjust to their new organizations by imparting to them the knowledge, skills, behaviors, culture, and attitudes required to successfully function within the organization
case studies
a managerial training method wherein participants analyze and discuss a different business case
executive coaching
individual advice and counseling to managers regarding their work and careers
job rotation
enlarging jobs by moving employees among several different jobs
Performance Management
the process of measuring, communicating, and managing employee performance
fair hearing
Ensuring that there is two-way communication during the appraisal process and the employee's side of the story is heard.
adequate notice
letting employees know what criteria will be used during the appraisal
management by objectives
a management strategy in which organizational goals are translated into department goals, which in turn are converted into individual levels goals to ensure that individual and company goals and objectives are fully aligned
KPI
a metric that measures the performance of a particular activity or process
types of rating errors
leniency - the tendency of a rater to rate most employees highly
severity - the tendency to rate almost all rates low
central tendency - tendency to rate most employees in the middle category
halo - basing performance rating on one or two performance dimensions, with one prominent damson positively affecting how the employee is perceived on other dimensions
recency - when a rater focuses on the most recent employee behaviors they have observed rather than focusing on the entire rating period
involuntary turnover vs. voluntary
voluntary - a departure initiated by an employee
involuntary - an employee terminated by the organization against their own wishes
ease of movement
The degree to which employees may leave an organization easily (due to factors such as a favorable job market that makes it easy to leave)
desire to leave
When an employee would like to end their employment with an organization
cost of turnover
include the cost of leaving, replacement costs, and transition costs, while indirect turnover costs include the loss of production and reduced performance
retention rates
An employee retention rate measures the percentage of employees that stay at your company over a specific period of time
engagement survey
designed to measure and assess how motivated and engaged your employees are to perform their best at work each day
pulse survey
Short, frequent surveys
exit vs. stay interviews
exit - a discussion that allows a departing employee and their organization to exchange information, usually on that employee's last day of work.
stay - an employer sits down with an employee to discover what the employee values about their job and what could be improved
job satisfaction
a positive feeling about one's job resulting from an evaluation of its characteristics
alumni
people who have graduated from the institution.
boomerang employees
former employees who rejoin an organization
retirement
the state of no longer working
unemployment insurance
payments by the government for a limited period of time to people who have lost their jobs
progressive discipline
A formal discipline process in which the consequences become more serious if the employee repeats the offense.
retaliation
revenge
negligence
a civil cause of action in which an employer is found liable because they hired someone they knew, or should have known, was likely to harm others in the position for which they were hired
employment at will
when organizations have the right to terminate the employment of any at any time and employees have the right to quit at any time
tardiness
being late to work regardless of giving notice
absenteeism
unapproved absences from work
4 approaches to unsupported
1. postpone term to create significant paper trail
2. leader becomes passive aggressive against EE
3. offering EE a severance package
4. terminating the EE
3 types of assessments
1. personality tests like MBTI and PI
2. assessment centers
3. performance appraisals -- use of common language for defining strengths and weaknesses
layoff
An involuntary separation of the employee from the employer for a temporary or indefinite period, through no fault of the employee.
RIF
when companies reduce the number of employees through layoffs, furloughs, or terminations