3.3 Malware Removal Steps

Step 1

Investigate and verify malware symptoms (pop-ups, not booting, slow performance, apps not working etc.)

Step 2

• Quarantine infected symptoms

• Remove systems off netowrk

• Disconnect NIC

Step 3

Disable System Restore in Windows

Step 4

• Remediate infected systems

• A. Update anti-malware software

• B. Scan and removal techniques (e.g. safe mode)

Step 5

Schedule and run updates

Step 6

Enable system restore and create a restore point in Windows

Step 7

Educate end user