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Diversity

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33 Terms

1

Diversity

Identity based differences among and between two or more people that affect their lives as applicants, employees, and customers.

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2

Surface Level Diversity

Diversity in characteristics that are visible, such as race, ethnicity, and gender.

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3

Deep Level Diversity

Non-observable characteristics, including stress, motivation, culture, and abilities.

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4

Hidden Diversity

Characteristics that are not immediately visible, such as sexual orientation.

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5

Groupthink

Dysfunction in decision making that occurs in homogeneous groups due to group pressures and members’ desire for conformity.

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6

Social Categorization

The process through which individuals group others based on social information.

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7

Information Elaboration

The exchange of information and perspectives, integrating individual processing results into group discussions.

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8

Decision Making

The action or process of thinking through possible options and selecting one.

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9

Programmed Decisions

Repeated decisions over time that can be guided by existing rules.

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10

Nonprogrammed Decisions

Novel, unstructured decisions based on criteria that are not well defined.

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11

Decision Making Process

The six steps include recognizing a decision needs to be made, generating alternatives, analyzing alternatives, selecting an alternative, implementing it, and evaluating its effectiveness.

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12

Great Decisions

Decisions shaped by multiple viewpoints, accountability, proximity to action, addressing root causes, considering holistic impacts, balancing values, effective communication, and timeliness.

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13

Bounded Rationality

The limitation in understanding all possible alternatives and implications of decisions.

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14

Escalation of Commitment

The tendency to remain committed to a poor decision despite negative outcomes.

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15

Faulty Perceptions

Biases in selecting, organizing, storing, and retrieving information about the environment.

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16

Faulty Attribution

Biases in explaining the actions and events around us.

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17

Psychological Safety

A shared belief that it is safe to take risks, express ideas, and admit mistakes without fear of negative consequences.

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18

Encoding

The process of translating ideas into a systematic set of symbols for communication.

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19

Decoding

The process by which the recipient interprets the message.

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20

Noise

Factors that distort the clarity of messages in communication.

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21

Promotive Voice

Employees’ expression of new ideas or suggestions for improving work unit functioning.

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22

Prohibitive Voice

Employees’ expressions of concern about harmful work practices or behaviors.

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23

Gender Differences in Communication

Variations in communication styles between men and women, affecting how they express ideas and emotions.

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24

Group

A collection of individuals who share a common set of norms and have different roles.

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25

Group Structure

The aspects that define the organization and roles within a group, including work roles, norms, cohesiveness, and status systems.

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26

Process Gain

The phenomenon where a team performs better than the sum of its individual members.

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27

Process Loss

The situation where a team performs worse than the sum of its individual members.

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28

Selective Perception

The tendency to accept information consistent with our expectations.

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29

Projection Bias

The assumption that others think, feel, and act the same way we do.

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30

Social Identity Theory

The way individuals organize people into groups based on shared characteristics.

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31

Stereotyping

Making assumptions based on group membership.

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32

Framing

The way a question or situation is presented, influencing perception.

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33

Fundamental Attribution Error

The tendency to attribute others' behaviors to internal factors rather than external circumstances.

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