APM - Ch. 7 Monitoring & Appraising Performance

Ch. 7 Flashcards

Performance Appraisal

A formal review of an employee's job-related responsibilities, strengths, weaknesses, and suitability for promotion or training.

SMART Objectives

Objectives that are Specific, Measurable, Attainable, Relevant, and Timely.

Control Loop

A management process that involves setting standards, monitoring performance, and making necessary adjustments.

Summative Appraisal

An assessment of past or current performance to determine if it meets or exceeds necessary standards.

Formative Appraisal

An assessment focused on future development and identifying resources needed for improvement.

Upward Appraisal

A process where employees provide feedback on their manager’s performance.

Self-Appraisal

An evaluation method where employees assess their own job performance.

Peer Group Appraisal

Feedback provided by team members about each other's job performance.

Performance Standards

Detailed criteria for measuring individual or group performance.

Confidentiality in Appraisals

The assurance that documents and discussions during appraisals will remain private.

Feedback

Information given to employees about their performance, which can be positive or negative.

Mission Statement

A declaration of an organization's purpose and how it intends to achieve its goals.

Parent and Grandparent Appraisal

An appraisal method involving feedback from not only the employee's manager but also their manager's manager.

Action Plan in Appraisals

A structured plan developed to outline the actions needed by employees and managers to improve performance.

Training and Development Plan

A formal plan incorporated in appraisals to enhance employee skills and capabilities.

Active Listening

A communication technique where the listener fully concentrates, understands, and responds to the speaker.

Negative Feedback

Constructive criticism provided to an employee when their performance is deemed below expectations.