ITM102 Chapter 2: Global E-Business and Collaboration

Information Systems Technology

Enhances competitive advantage and operational efficiency.

Operational Excellence

Improvement of processes for better performance.

Business Processes

Flows of material and information within organizations.

Functional Business Processes

Activities specific to departments like finance or HR.

Cross Functional Processes

Processes that span multiple departments or functions.

Transaction Processing Systems (TPS)

Record daily transactions for operational management.

Business Intelligence (BI)

Analyzes data to support informed decision-making.

Management Information Systems (MIS)

Reports on current performance for middle management.

Decision Support Systems (DSS)

Supports non-routine decision-making with data.

Executive Support Systems (ESS)

Assists senior management with strategic decisions.

Enterprise Applications

Link systems across functional areas in organizations.

Enterprise Resource Planning (ERP)

Centralizes data from various business functions.

Supply Chain Management (SCM)

Manages relationships with suppliers and logistics.

Customer Relationship Management (CRM)

Coordinates business processes related to customers.

Knowledge Management Systems (KMS)

Captures and applies organizational knowledge and expertise.

Intranets

Internal websites accessible only to employees.

Extranets

External websites for vendors and suppliers access.

E-Business

Digital technology driving major business processes.

E-Commerce

Buying and selling goods via the internet.

E-Government

Internet technology for delivering services to citizens.

Collaboration

Working together to achieve shared goals.

Social Business

Using social media for business interactions.

Decision Making

Choosing among alternatives based on information.

Efficiency

Maximizing output while minimizing input.

Automation

Using technology to perform tasks without human intervention.

Data Repository

Central location for storing data.

Customer Service

Support provided to customers before, during, and after purchase.

Marketing

Activities to promote and sell products or services.

Human Resources

Department managing employee-related functions.

Sales

Activities related to selling products or services.

Financial Statements

Reports summarizing financial performance.

Product Delivery

Process of transporting goods to customers.

Information Flow

Movement of information within and between organizations.

Social Business

Engagement through social networking platforms.

Information Transparency

Openness in sharing information within organizations.

Operational Efficiency

Improved productivity through streamlined processes.

Collaboration Technology

Tools that enhance teamwork and communication.

Productivity Benefits

Increased output from knowledge sharing.

Quality Improvement

Faster resolution of quality-related issues.

Innovation Generation

More ideas for products and services.

Customer Service Efficiency

Rapid handling of customer complaints.

Financial Performance

Results from improved collaboration and service.

Collaborative Culture

Environment that values teamwork and participation.

Command and Control Structure

Top-down management with little employee input.

Team Reliance

Managers depend on teams for decision-making.

Collaboration Tools

Technologies that facilitate teamwork and communication.

Email and IM

Basic tools for instant communication.

Wikis

Collaborative platforms for information sharing.

Virtual Meeting Systems

Online platforms for remote collaboration.

Cloud Collaboration Services

Web-based tools for team projects.

Market Leadership

Dominance in a specific industry sector.

Loblaw Market Share

29% of Canadian grocery retail sector.

Revenue (2023)

Loblaw's revenue reached 60 billion dollars.

Profit Margin

31% profit margin in 2023.

Share Price Growth

Increased from $89 in 2021 to over $170.

AI Utilization

Using AI to enhance customer experiences.

PC Optimum Program

Loyalty program utilizing customer data.

E-Commerce Revenue

Generated 3.3 billion in 2023.

PC Health App

Integrates health services with loyalty programs.

Global Competitors Challenges

Need to leverage digital technologies for competitiveness.

Ethical Considerations

Concerns over privacy in data usage.

Customer Engagement

Improving interactions through personalized recommendations.

AI Capabilities

Innovative technologies enhancing customer personalization.

PC Optimum

Loyalty program providing unique customer data.

Competitive Advantage

Unique strengths differentiating Loblaw from competitors.

E-commerce Strategy

Integrated online and offline shopping experiences.

Omnichannel Strategy

Combining physical stores with digital sales.

Hyper-personalization

Tailored experiences based on customer data.

Market Necessity

Essential technologies for survival in competitive markets.

Customer Loyalty Programs

Initiatives to enhance customer retention and engagement.

Local Market Knowledge

Understanding regional customer preferences and needs.

Health Data Integration

Combining grocery and health information for better services.

Ethical Considerations

Moral implications of using customer data.

Customer Behavior Insights

Understanding purchasing patterns for targeted marketing.

Same-Day Pickup

Quick fulfillment option for online grocery orders.

Digital Ecosystem

Comprehensive online platform for customer engagement.

Transparency in Data Practices

Clear communication about data usage and privacy.

Customer Retention

Strategies to keep customers engaged with Loblaw.

Robust Privacy Protections

Measures to safeguard customer information.

Loblaw's Differentiation

Unique offerings setting Loblaw apart from rivals.

Integration Benefits

Enhanced customer experience through combined services.

Loblaw's Profitability

Increased revenue from customer loyalty and data use.

Digital Investment

Funding for technology to enhance competitive position.

Competitor Response

Actions taken by rivals to match Loblaw's capabilities.

Grocery and Pharmacy Services

Combined offerings for convenience and customer satisfaction.