Techniques for Analyzing and Managing Conflicts

Flashcards focusing on key concepts and terminology related to conflict management, total quality management, and strategic management.

Conflict Management

A spectrum of methodologies and strategies for addressing and resolving conflicts.

Active Listening

Comprehensively apprehending perspectives and concerns articulated by all parties.

Proficiency in Communication

Employing lucid, nonconfrontational language and 'I' statements for constructive discourse.

Mediation

A procedure engaging an impartial third party to guide parties toward acceptable resolutions.

Negotiation

A collaborative endeavor discovering compromises by identifying shared interests and making concessions.

Conflict Mapping

Visual representations elucidating etiology, ramifications, and interrelations within conflict.

Brainstorming

An approach fostering generation of innovative solutions via open deliberations.

Emotional Intelligence (EQ)

Cultivation of emotional intelligence to manage emotions and navigate conflicts.

Alternative Dispute Resolution (ADR)

Techniques like arbitration or mediation resolving disputes beyond conventional legal avenues.

Total Quality Management (TQM)

A structured management approach towards building a process disciplined culture focused on achieving quality excellence.

Deming Cycle (PDCA Cycle)

A continuous quality improvement model consisting of Planning, Doing, Checking, Acting.

Competitive Advantage

Outperforming rivals via cost leadership, differentiation, or focus.

SWOT Analysis

A strategic analysis tool assessing internal strengths/weaknesses and external opportunities/threats.

Strategic Management

Organizational process of developing and implementing strategies to achieve goals.

Key Performance Indicators (KPIs)

Metrics used to evaluate factors that are crucial to the success of an organization.

Feedback and Evaluation

Systematic collection of feedback and ongoing evaluation of conflict resolution processes.