ch2 Teamwork and Communication Essentials

Flashcards covering key concepts from teamwork, collaboration, communication, listening, nonverbal cues, and business etiquette.

Advantages of teamwork

More information and knowledge, learning opportunities, boldness, accountability, trust building, broader range of viewpoints, buy-in for solutions, improved performance, sense of community.

Disadvantages of teamwork

Groupthink, hidden agendas, cost, employee overload.

Characteristics of effective teams

Shared purpose and values, clear and challenging goals, belief in team value, balanced mix of skills and insights, positive behavioral norms, prioritization of team needs, open communication.

Collaborative communication guidelines

Select members carefully, agree on goals, bond time, clarify responsibilities, establish processes, ensure tool compatibility.

Major collaboration technologies

Commenting and revision tracking, content management systems, wikis, groupware.

Constructive feedback tips

Consider implications, discuss improvements, focus on behavior, be specific, keep feedback impersonal, verify understanding, time feedback, acknowledge limitations.

Key steps for productive meetings

Clarify purpose, select participants, choose venue and time, set clear agenda, keep meeting on track, encourage participation.

Major types of positive listening

Content listening, empathic listening, critical listening.

Listening process steps

Receiving, decoding, remembering, evaluating, responding.

Barriers to listening

Active listening practice, avoiding disruptions, looking past distractions, paying attention to avoid selective listening.

Importance of nonverbal communication

Strengthens/repeats, weakens/contradicts, or replaces verbal messages.

Six categories of nonverbal expression

Facial expressions, gestures, vocal characteristics, personal appearance, touch, time and personal space.

Importance of business etiquette

Influences first impressions, affects comfort levels for others, impacts career success, poor etiquette can harm team efforts.

Key areas of business etiquette

In the workplace, on the telephone, while using mobile devices, online, in social settings.