Lesson 3 - Communication Breakdown

Communication breakdown

Failure of communication due to barriers

Use of actions

Other than words, what else makes a communication effective?

Miscommunication can take place if it doesn’t match the words.

Verbal Communication

uses words to communicate

Non-Verbal Communication

use of gestures, facial expressions, and hand gestures

The people themselves

Barrier - when ___ have poor infirmities that can hinder conversation

Opinion & Beliefs

Barrier - differing opinions (and bias)

Topic

Barrier - don’t want to talk or it’s the ___ is too hard

Communicative Situation

Barrier - the surroundings are not suitable for proper communication (environment has noise)

the audience doesn’t know/doesn’t align with the purpose of the speaker (to entertain, persuade, etc.)

Language Choice

Barrier - Linguistic Differences can be a barrier (hard words or different languages)

Language of Gestures

(NVC) how a person moves when you talk to them

Emblems

(LoG) gestures that automatically have meanings

1. Thumbs up

2. Peace

3. OK

4. Crossfingers

5. High-five

Emphasizing

(LoG) to emphasize a point

1. Finger point

2. Finger wag

3. Hand clap

4. Pounding fist on palm

Illustrating

(LoG) gestures to visually represent size, shape, or quantity

1. Circling

2. Hand spreading apart

3. Pinching

4. Framing

Regulating

(LoG) gestures to control

1. Shush

2. Waving (come here)

3. Point Finger

Facial expression

(NVC) expresses emotions. should match with actions. its an important communicator.

Language of color

(NVC) using colors to define something

Language of flowers

(NVC) using flowers to mean something, connected to level of intimacy

Language of space

(NVC) proxemics, usually used to define importance of someone

Language of time

(NVC) Chronemics, used to define someone’s respect level/how powerful a person is

Language of touch

(NVC) haptics, express intimacy or encouragemment

Posture & Body Orientation

(NVC) the way someone stands says how someone sees himself or attitude towards message

Paralanguage

(NVC) how something is said

both verbal and non-verbal