DVPR 03 Quality risk issue

Risk

Risk

Set of events that will have an effect on achieving project objectives

Risk log

Provides a record of identified risk related to the project

Threats

Negative risk

Opportunites

Positive risk

Ways to deal with threats

• Avoid

• Escalate

• Transfer

• Mitigate

• Accept

Ways to deal with opportunities

• Exploit

• Escalate

• Share

• Enhance

• Accept

Probability/Impact matrix

Lists the relative probability of a risk occuring in one side of a matrix or axe on a chart and the relative impact of the risk occuring to other

Risk factor

Numbers that represent the overall risk of specific events based on their probability of occuring and the consequences to the project if they do occur

Project issue

Term used to convey any concern, query, request for change, suggestion or specifications raised during the project

Issue log

Capture and maintain information on all of the issues that are being formally managed

Key difference between issue and risk

One has occured and the other is a potential

Project quality

Degree to which a set of inherent characteristics fulfils requirements

Planning quality

Identifying which quality standards are relevant to the project and how to satisfy them

( Process include in project quality )

Performing quality control

Monitoring specific project results to ensure that they comply with the relevant quality standards

Functionality

Degree to which a system performs its intended function

Feature

System's special characteristic that appeal to users

System output

Screen and reports the system generates

Performance

Adresses how well a product or service performs the customer's intended use

Reliability

Ability of a product or service to perform as expected under normal conditions

Maintainability

Adresses the ease of performing maintenance on a product

Outputs of quality control

• Acceptance decisions

• Rework

• Process adjustments

Conformance

Delivering products that meet requirements and fit for use (prevention)

Cost of nonconformance

Taking responsibility for failure or not meeting quality expectations

Prevention cost

Cost of planning and executing a project so it is error free withing an acceptable error range

(one of the cost categories related to quality)

Appraisal cost

Cost of evaluating processes and their outputs or ensured quality

(one of the cost categories related to quality)

External failure cost

Cost that relates to all errors not detected and corrected after delivered to the customer

(one of the cost categories related to quality)

Internal failure cost

Cost occured to correct and identified defect before the customer receives the product

(one of the cost categories related to quality)

Measurement and test equipment costs

Capital cost of equipment used to perform prevention and appraisal activities

(one of the cost categories related to quality)

Cost categories related to quality

• Prevention cost

• Appraisal cost

• Internal failure cost

• External failure cost

• Measurement and test equipment costs