DVPR 03 Quality risk issue

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29 Terms

1

Risk

Set of events that will have an effect on achieving project objectives

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2

Risk log

Provides a record of identified risk related to the project

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3

Threats

Negative risk

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4

Opportunites

Positive risk

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5

Ways to deal with threats

• Avoid

• Escalate

• Transfer

• Mitigate

• Accept

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6

Ways to deal with opportunities

• Exploit

• Escalate

• Share

• Enhance

• Accept

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7

Probability/Impact matrix

Lists the relative probability of a risk occuring in one side of a matrix or axe on a chart and the relative impact of the risk occuring to other

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8

Risk factor

Numbers that represent the overall risk of specific events based on their probability of occuring and the consequences to the project if they do occur

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9

Project issue

Term used to convey any concern, query, request for change, suggestion or specifications raised during the project

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10

Issue log

Capture and maintain information on all of the issues that are being formally managed

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11

Key difference between issue and risk

One has occured and the other is a potential

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12

Project quality

Degree to which a set of inherent characteristics fulfils requirements

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13

Planning quality

Identifying which quality standards are relevant to the project and how to satisfy them

( Process include in project quality )

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14

Performing quality control

Monitoring specific project results to ensure that they comply with the relevant quality standards

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15

Functionality

Degree to which a system performs its intended function

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16

Feature

System's special characteristic that appeal to users

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17

System output

Screen and reports the system generates

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18

Performance

Adresses how well a product or service performs the customer's intended use

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19

Reliability

Ability of a product or service to perform as expected under normal conditions

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20

Maintainability

Adresses the ease of performing maintenance on a product

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21

Outputs of quality control

• Acceptance decisions

• Rework

• Process adjustments

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22

Conformance

Delivering products that meet requirements and fit for use (prevention)

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23

Cost of nonconformance

Taking responsibility for failure or not meeting quality expectations

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24

Prevention cost

Cost of planning and executing a project so it is error free withing an acceptable error range

(one of the cost categories related to quality)

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25

Appraisal cost

Cost of evaluating processes and their outputs or ensured quality

(one of the cost categories related to quality)

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26

External failure cost

Cost that relates to all errors not detected and corrected after delivered to the customer

(one of the cost categories related to quality)

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27

Internal failure cost

Cost occured to correct and identified defect before the customer receives the product

(one of the cost categories related to quality)

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28

Measurement and test equipment costs

Capital cost of equipment used to perform prevention and appraisal activities

(one of the cost categories related to quality)

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29

Cost categories related to quality

• Prevention cost

• Appraisal cost

• Internal failure cost

• External failure cost

• Measurement and test equipment costs

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