Levels of Management

Define the Levels of Management

they are the different divisions of authority and responsibility between management within an organisation

Describe the Levels of Management

• known as a hierarchy

• illustrated as an organisation chart

• includes 3 levels of management - upper, middle, and frontline

Define the Top Level

it’s the executive management of a business who are responsible for the strategic direction and success of a business

Describe the Top Level

• they consist of the heads of a business

• they’re responsible for setting the strategic direction, values, and goals of the business

Roles of the Top Level

• developing strategic plans for business growth into the future

• ensuring business policies are legal

• ensuring financial health

Define Middle Management

people in a business in charge of departments and responsible for controlling its resources and carrying out directions given from the executives

Describe the Middle Management

• consists of the heads of the functional or product areas of the business

• responsible for leading the frontline employees

Explain Middle Management’s Main Role

providing guidance to lower-level managers to assist them in performance improvement and accomplishment of business objectives

Define Frontline Management

the role that is responsible for daily activities

Describe Frontline Management

consists of supervisors of employees or team leaders who focus on short term goals and daily tasks

Explain Frontline Management

• they ensure the daily tasks are implemented as per the direction of middle management

• they are required to report results to the middle management

Primary Aspect of Frontline Management

frontline managers must be careful listeners capable of understanding employee needs, and optimising their performance