Listening and Communication Concepts (Video)

Vocabulary flashcards covering hearing, listening processes, listening types, and evaluation of information from the lecture.

Hearing

Physiological ability to perceive sound; innate and not dependent on attention.

Listening

Cognitive process of receiving information, attending, constructing meaning, and providing feedback.

Attending

Intentionally perceiving new information and focusing 100% on it.

Understanding

Accurately interpreting a message; often using strategies like asking questions, paraphrasing, and empathizing.

Remembering

Retaining and recalling information later; aided by repetition, mnemonics, and notes.

Evaluating

Critically analyzing information to assess its trustworthiness, accuracy, and usefulness.

Responding

Providing feedback after processing the information.

Active Listening

Deliberate, conscious process of attending to, understanding, remembering, evaluating, and responding.

Passive Listening

Unconscious or low-attention listening, often involving multitasking or disinterest.

Appreciative Listening

Listening to gain enjoyment or appreciation.

Discriminative Listening

Listening to differentiate meaning and critically analyze the message, sometimes going beyond what is said.

Comprehensive Listening

Listening to understand the full content of a message, such as a doctor’s explanation or a lecture.

Listening Apprehension

Anxiety or nervousness before listening to new information; a normal, common reaction.

Cognitive Processing

Brain-based processing to interpret and extract meaning from information.

Affective Processing

Motivation or reward that influences attention and memory during listening.

Behavioral Processing

Interpreting nonverbal and verbal cues to guide feedback and response.

Mnemonic

A memory aid used to improve recall (e.g., AURER).

AURER

Five-step active listening mnemonic: Attending, Understanding, Remembering, Evaluating, Responding.

Note-taking

The act of recording information to aid memory and recall.

Credible Resources

Sources that are trustworthy and based on facts (e.g., libraries, Google Scholar).

Misinformation

False or inaccurate information shared without intent to mislead.

Disinformation

False information spread with the intent to deceive.

Malinformation

True information used to cause harm or manipulation.

Interpersonal Connection and Trust

One of the three major tasks of effective listening: build rapport and trust with the speaker.

Understanding Across Topics

One of the three major tasks: increase understanding across diverse topics through attentive listening.

Difference: Hearing vs Listening

Hearing is a physiological process; listening is a cognitive, intentional processing of information.