Introduction to Management, Organizational Environment, and Ethical Decision-Making

What is management?

getting work done through others

What are the four functions of management?

Planning, Organizing, Leading, and Controlling.

What is the role of team leaders in management?

Facilitate team planning, problem-solving, and performance, fun

What does it take to be a manager

Technical skills- specialized procedures, techniques, and knowledge to get the job done.

human skills- important at all levels and involve working well with others and effective communication.

conceptual skills- ability to see the organization as a whole and understand how different parts affect each other

What is one common mistake managers make?

Insensitivity to others, arrogance

Why do we need managers today?

more demand for corporate office work, monitored performance and improvement plans exist, clear co. goals and objectives

What is the focus of scientific management?

Time studies find the "one best way" to perform tasks

Bureaucracy

The exercise of control on the basis of knowledge, or the exercise of control based on knowledge, with authority given based on expertise.

What does Human Relations and Behavioral Management focus on?

-Focuses on psychological and social aspects of work, treating workers well causes success, and the relationship with the boss affects motivation.

general external environment vs specific external environment

general: economic, technological, sociocultural, political/ legal

specific: customers, competitors, suppliers, industry, regulators, advocacy groups

organizational culture

set of key values, beliefs, and attitudes shared by members of the organization

- artifacts: seen surface level, dress code, what people say

- expressed values: missions, beliefs, decisions

- basic assumptions: unconscious assumptions and beliefs below the surface

What are advocacy groups?

Groups of concerned citizens who band together to influence the business practices of specific industries.

What is workplace deviance?

Unethical behavior that violates organizational norms about right and wrong.

ex) drinking while working, bullying, stealing

What is social responsibility?

Social responsibility is a business's obligation to pursue policies, make decisions, and take actions that benefit society.

Does being socially responsible impact a business's profitability?

There is no trade-off between being socially responsible and economic performance; being socially responsible usually does not make a business less profitable.

What are some benefits of planning?

intensified effort, persistence, direction, and improved task strategies.

What are some pitfalls of planning?

impedes change, false sense of certainty, and detachment of planners

rational decision-making

a systematic process in which managers define problems, evaluate alternatives, and choose optimal solutions that provide maximum benefits to their organizations

What is groupthink?

when group members feel pressure to agree so the group can approve of a solution

What is C-type conflict?

Cognitive conflict, disagreement that focuses on problem- and issue-related differences of opinion, willing to examine and reconcile

What is A-type conflict?

Affective conflict, disagreement that focuses on individuals or personal issues, hostility