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Problem/Need Recognition
The most frequently used marketing stimulus to trigger this is promotion (advertising).
Product Life Cycle Stage
During the stage where role models are targeted, sales and profits are slowing/flattening.
Perishability of Services
This requires a recovery strategy and flexible pricing.
Determinant of Social Class
The most important determinant is income.
Importance of New Product Development
It is important for higher profitability, survivability, and affects society.
Reducing Consumer's Information Search Cost
Marketers can provide point of purchase information.
Difficult Aspects for Marketers
Motives are difficult for marketers to uncover.
Example of Successful Service
Southwest Airlines is an example of a service that marries customer and employee interests.
Demand Condition
Demanding customers make a national market more attractive.
Tangible and Intangible Components
All offerings can be thought of as having tangible and intangible components.
International Growth Orientation
Companies ideally evolve into a geocentric orientation.
Service Characteristics
Heterogeneity results in situations where one customer can affect another's experience.
Brand Extension
Introducing additional items in a product category under the same brand name is called brand extension.
Key to Successful International Marketing
Understanding the differences between national cultures is key.
Important Product Survival Factor
A distinctive benefit is the most important thing a product can have to survive.
Market Entry Strategy Disadvantage
Licensing may help to create a strong competitor.
Desirable Qualities for a Brand Name
The text mentions that not all brand names are good.
Quick trip
Convenience store
Puffs
Facial tissue
Easy-off
Oven cleaner
I can't believe it's not butter
Vegetable oil spread
Ways to increase demand
Provide a good consumer experience to reinforce future purchase, use motivating cues, associate offering with strong drives
Measure of brand's equity
The degree its name is recognized, the stock price of the company that owns the brand, the extent to which the brand is intensively distributed, the extent to which customers are willing to pay more for the brand
Most important group influence
Culture
Product life cycle stage with increased competition
Decline
Example of a technology driver
Corning glass
First step in new product development process
Idea generation
Innovation with diffusion advantage
Smart watch
Example of availability bias
Clothing ad on TV
Major consideration with sustainable development
Ensuring that growth in the present doesn't sacrifice future opportunities
Fostering economic growth and environmental safety
Target 'green' segments
Challenge to sustainable development
Overpopulation
Purpose of sustainability and consumption article
To raise the salience and importance of the issue
Type of advertising described as 'dreamlike'
Image-based advertising
Innate need mentioned by a student
Relationships
Most important influence
Family
Introducing additional items under the same brand name
Line extension
Condition that hurts national competitive advantage
Less demanding customers
Global market entry strategies for revenue flow
Strategies such as Exporting, Licensing, Franchising, and Joint ventures that generate revenue with little added investment.
Learning about a new market environment
Using strategies like Exporting, Licensing, Franchising, and Joint ventures.
Collectivist culture
A culture where ads feature groups of people.
Think globally, act locally
A worldview referred to as Polycentric.
Fundamental asset underlying brand equity
The value of the customer relationship the brand creates.
Fastest growing licensing category
Corporate brand licensing.
Desirable quality for a brand name
Distinctive, easy to pronounce, recognize, translate easily.
Advantage of a retailer using its own private brand
Higher profits.
Private label brands account for % of US store sales
About 20%.
Reason for not branding
When you can't guarantee consistent quality.
Reducing consumer information research cost
Providing point of purchases information.
Marketing mix component for stimulating need recognition
Promotion.
Basic cause of a person's wants and behaviors
Culture.
Stage of the production life cycle targeting risk takers
Introduction.
Competition from outside-sales/profit decline
Occurs in the Decline stage.
Pioneer efforts to stimulate primary demand
Occurs in the Introduction stage.
Time spent in information search and evaluation stages
Dependent on the buyer's level of Involvement.
Follow-up to need recognition in consumer buying process
Information research about alternatives.
Most important needs
Innate needs.
Most powerful marketing source of information
Word of mouth.
Most powerful internal search for alternative products
Past experiences.
Consumer behavior tendency for effective store sales
Anchor and adjustment.