Walgreens Technical Stuff

F2 =

work queue

F9 -

Patient inquiry (Access to Patient Profile)

Msc ->

Miscellenious (I think it is the same thing as F2)

F1

Prescriptions that need to be typed up

F4

Prescriptions that need to be 4-pointed (MNEMONIC - F4 - 4-POINT)

Fill?

How many Rx's that need to be filled

Rev?

Rx's that need to be visually verified

F1

New Prescriptions to be typed

Ctrl+L

Takes you directly to patient's profile

General name of website to get to MTM's

Storenet

Two portals in storenet for doing MTM's

Outcomes-MTM
Myrixa

Steps to processing C-II orders

Through the handheld - you want to
1) scan the tote
2) scan all the UPC's (not the NDC) on the stock bottles in all the tote until it directs you to scan another tote
3) compare the quantity and the name of each C-2 stock bottle in each tote to what's stated on the inventory sheet provided by the supplier
4) gather all the C-2 stock bottles and start putting them away in their respective cupboards

When they say, "waiter"

That means patient is in store.

CMR stands for

Comprehensive Medication Review - What we'll do in MTM

Another name for MTM's

Brown Bag (old term)

Who pays for MTM's

Patient's insurance

ntt abbreviation

new to therapy

rts abbreviation

refill too soon

Day 2 - I was introduced to Core Pharmacy Program - what is that

Pharmacy logs-in here and program shows you the tasks that need to be completed by the pharmacist and pharmacy technicians.

Names of Wal-mart suppliers

Amerisource Bergen and Anda

Amerisource Bergan supplier is being referred as

ABC - good to know that so you know what they're talking about

When machine prints out label for a Rx you're trying to fill, it can sometimes also print out

a leaflet (when there has been a change in the prescription (that doesn't need to be stated on the label) for instance this prescription was transferred from another Walgreens store, etc: it usually won't print out with a medication we're refilling

How to fill a prescription

Printer will print out a paper that has barcode and drug name - you'll scan the barcode and drug and then label will print out.

Retrieving a drug to fill a prescrition can happen from three different sections at walgreens = what are they?

1) The fast rack (fast movers section);
2) Alpha section and
3) Unit-of-use section

How to deal with pop-up messages e.g. Serotonin syndrome

1) don't just jump into not filling the medication
2) see if patient has had that drug combination before, if yes then OK to dispense
3) call Dr. OR
4) Consult patient on serotonin syndrome.

Hit F2 first to get to work queue and then you can click on items like _____________________ or __________________ => this is like the resolution menu in Wal-Mart

Msc (Miscellenious)
Oos (Out-of-Stock)

Oos stands for

Out of stock

WCB stands for

Will Call Back

Msc stands for

Miscellenious

Let's say you're filling a medication but the particular NDC is not there and you have another one - what do you do

1) Either hand the available drug to pharmacist and they will release it to fill with the new NDC
2) F2 -> search for patient last name -> update Rx -> from the top left corner click on (Options i believe) and scroll down to change manufacturer and go from there

Notice how they filled the birth control

The label gets applied from the inside (like at Wal-mart)

When you're addressing a nurse, you can ask are you a _________________ not are you a ______________________

are you an RN
are you a nurse!!!!!!!!!!!

You have the option to remove patient's name from Msc once you get it resolved but don't remove it from

DUR - because actual pharmacist needs to review that and it might not come back in the work queue

Need DEA number not NPI when _________________

Rx is for a controlled substance

How to check voicemail messages

Just hit messages on the phone

How to get to the NTT call list

From storenet under patient care tab - click on Adherence.

Let's say you search for a patient in the work queue and in the work status it says "Entered" - what does that mean

It's been entered by the tech and is ready to be 4-pointed by the RPh.

Let's say you search for a patient in the work queue and in the work status it says "Printed" - what does that mean

The Prescription bar code has been printed and is now ready to be filled

How to fill a shot

1) Gather patient consent form and fill out completely the section that should be filled out before vaccine administration.
2) Fill out remaining sections that need to be filled out after administration
3) When you're prepping a shot from a vial don't withdraw syringe from vial before she Ok's it b/c if it's not ok - there could have been potential for contamination and hence product loss.

Shot will either be _____________________ like the flu shot or _________________ like in the case for menactra or shingrix

pre-filled and you just need to put on the needle
in vials and you need to withdraw the product in a syringe

what can you NOT change on a CII prescription

NAAAAAAAAAAAAAMes
1) Drug name
2) Patient name
3) Prescriber's name
+ Rx written date

What's the equivalent of Connexus in Walgreens

Team-Rx

There is a unit-of-use filling aisle and strangely it containes

duloxetine (just because it is almost always prescribed in mmultiples of 30's) and each container has about 30 tablets.

Shortcut to changing manufacturer

Go to patient's Rx from work queue and then Alt+O

F1 is for

typing a new prescription

Let's say you're typing up multiple drugs from one prescriptioni sheet of paper - what do you do after you've typed the first one

Cliick on Fill - Keep image (once done - click on Fill-> close)

Let's say you scan an Rx and it doen'st pop-up

go to patient's profile and from options click on rx manual entry

Flex - company

is the company that comes to pick up the folders of filled Rx's from walgreens.

How to fax Doctor

Go to patient's profile and lick on fill Rx
Pick "fill later today" or something like that.
It's gonna fail to fill b/c lacking more refills - just put in dr's details

CAP on consultation

means pharmacist him/herself has to address an important issue with patient.