Ch 13 Industrial-Organizational Psychology

industrial psych

studies how to match job characteristics and applicant characteristics; studies employee training and performance appraisal

• hiring and maintaining employees

  • considers issues of legality regarding discrimination in hiring

organizational psych

studies interaction between people working in organizations and effects of those interactions on productivity

• worker satisfaction, motivation, commitment, management and leadership styles, social norms and role expectations

• considers harrasment and worplace violence

human factors psych

studies how workers interact with tools of work (machines, info displays, etc) and how to design those tools to optimize workers’ productivity, safetly, and health

historical development: lilian gilbreth

The Mother of Modern Management

• studied efficiency improvements that reduced the number of motions required to perform a task and were applicable in workplace, home, etc

• credited with the idea of putting shelves on the inside of refrigerator doors and foot-pedal-operated garbage cans

• investigated employee fatigue and time management stress

• found many employees motivated by money and job satisfaction

interviews: unstructured

different questions for different candidates

questions are usually unspecified beforehand

interviews: structured (sephora interviwers sheet)

same question for every candidate

questions are prepared in advance

standardized rating system for each response

more effective at predicting subsequent job performance of the job candidate

mentoring (the outcomes of it)

• positively affects proteges compensation

• proteges were more satisfied with their careers and had greater job satisfaction

Bona Fide Occupational Qualification

BFOQ, requirement of certain occupations for which denying an individual employment would otherwise violate the law, such as requirements concerning religion or s*x

Theory X Management Style

manager assumes workers are inherently lazy and unproductive; managers must have control and use punishments

Theory Y Management Stles

manager assumes workers are people who seek to work hard and productively; managers and workers can find creative solutions to problems, workers do not need to be controlled and punished

Work Teams

group of people within an organization or company given a specific task to achieve together