Week 4: Listening and Empathy

Flashcards related to listening and empathy skills.

Listening

Active process requiring focus, attention, and understanding.

Hearing

Passive and physiological process.

Empathic Listening

Listening to understand a person's feelings and emotions, showing care and reflecting their emotional experience.

Silent Listening

Staying physically and mentally present without interrupting or speaking—used to show attentiveness.

Questioning

Asking clarifying or probing questions to better understand the speaker’s message.

Paraphrasing

Restating the speaker’s message in your own words to confirm understanding.

Empathizing

Understanding and sharing another person's feelings, showing you 'get' their emotional state.

Supporting

Offering comfort, encouragement, or reassurance to the speaker.

Analyzing

Offering your interpretation or perspective on what the speaker has said.

Evaluating

Judging or assessing the speaker’s message, possibly giving approval or disapproval.

Advising

Offering a suggestion or recommendation to help the speaker solve a problem.

Listenable Message

A message that is clear, structured, and easy to understand without confusion or jargon.

Distorted Listening

Misinterpreting or selectively hearing based on personal biases or expectations.

Eavesdropping

Listening to conversations not intended for you—unethical and violates privacy.

Aggressive Listening

Listening only to attack, argue, or criticize the speaker.

Narcissistic Listening

Turning the conversation to yourself instead of focusing on the speaker.

Pseudo-listening

Pretending to listen while your mind is elsewhere.