CH 1 - Introduction to Management and Organisations

Conceptual skills

________: the ability to think and conceptualise about abstract and complex situations concerning the organisation.

Innovation

________: doing things differently, exploring new territory, taking risks.

Human skills

________: the ability to work well with other people.

Managers

________: are individuals who coordinate and oversee the work of other people so that organisational goals can be reached.

Top Managers

________: individuals who are responsible for making organisation- wide decisions and establishing plans and goals that affect the organisation.

Technical skills

________: knowledge and proficiency in a specific field.

line managers

Bottom: individuals who manage the work of first- ________.

Managers

are individuals who coordinate and oversee the work of other people so that organisational goals can be reached

Top Managers

individuals who are responsible for making organisation-wide decisions and establishing plans and goals that affect the organisation

Bottom-line workers

individuals who manage the work of first-line managers

First-line managers

Individuals who manage the work of non-managerial employees

Non-managerial employees

individuals who work directly on a job, and have no responsibility of overseeing the work of others

Efficiency

"doing things right", getting the most output for the least input

Effectiveness

"doing the right things", attaining organisational goals

Planning

defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities → creating

Organising

arranging and structuring work to accomplish organisational goals → arranging

Leading

working with and through people to accomplish goals → motivating

Controlling

monitoring, comparing, and correcting work

Technical skills

knowledge and proficiency in a specific field

Human skills

the ability to work well with other people

Conceptual skills

the ability to think and conceptualise about abstract and complex situations concerning the organisation

Innovation

doing things differently, exploring new territory, taking risks