Chapter 24: Protecting Consumers

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18 Terms

1

Legal monopoly

A(n) ________ is a company that is allowed to operate without competition.

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2

Federal Trade Commission Act

The ________ protects consumers from false and misleading advertising with truth- in- advertising laws.

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3

business community

The ________ protects consumers by providing information.

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4

Better Business Bureau

The ________ is a nonprofit organization that collects information on local businesses and handles complaints.

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5

State public utilities commissions

________ regulate the rates charged by electric, gas, and water companies.

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6

UCC

The ________ protects the economic interests of buyers and sellers in contracts.

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7

Recall

A(n) ________ is an order to take back and repair or replace a product that has defective parts.

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8

US government

The ________ allows businesses to compete in the marketplace with relative freedom.

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9

Uniform Commercial Code

The ________ is a group of laws that regulate commercial business transactions.

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10

Customer service representative

A(n) ________ can answer questions or help resolve problems.

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11

Fair Packaging and Labeling Act

The ________ requires that manufacturers labels truthfully list all ingredients and raw materials used in production.

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12

Clayton Act

The ________ of 1914 and the Robinson- Patman Act of 1936 are aimed at prohibiting price discrimination.

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13

Grade labels

________ indicate the level of quality of foods.

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14

Price discrimination

________ is the act of charging more than one price for the same product or service in different markets or to different customers.

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15

State licensing agencies

________ issue licenses, or legal permits to conduct business.

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16

Federal Trade Commission

The ________ enforces federal antitrust and consumer protection laws by investigating complaints against companies.

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17

The National Consumers League is the nations oldest non

profit consumer group with membership open to anyone

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18

The Clayton Act of 1914 and the Robinson

Patman Act of 1936 are aimed at prohibiting price discrimination

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