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Trustworthy
Follows through with promises
Consistent
Truthful
Motivating
Knows how to balance pushing and supporting people
Knows client interests and motivations
Compliments the clients personality
Recognizes potential of client
Empowering
Gives back client’s internal locus of control
Assists client with self-awareness
Allows client to take credit of their achievements
Leads clients, rather than giving them the answers
Empathetic
Puts self in client’s “shoes”
Why are they acting, responding in certain ways
Makes clients comfortable
Active listening
Energetic
Appropriate level of energy
Provides steady, gentle guide
Calm
does not let emotions guide decision-making
neutral but invested and oriented
does not express feelings too much initially
assertive
clear directions and sets expectations
feelings into words
structured
decisive
Positive
makes things work
exploring other means for things to work when one fails
Attentive
concentrates outward instead of inward
acts upon observations
Friendly
Able to make clients comfortable
Able to sustain conversations
Flexible
Adaptable: adapts to the client and their mood
Becomes what the client needs, or makes allowances for the client’s needs
Acts, without denying own personality
logical
Uses logical reason to understand clients
Explains the WHY’s or rationale for decision-making
Firm
Shifts power back to client even if they resist taking responsibility at first
Collaborative
Discusses and negotiates with client
particularly when resistance or barriers are found
Humorous
breaks the tension
shows client your humanity
shares about self appropriately
Persuasive
delivers the reality of the situation
positive and negative
Easier to do when the therapist understands the client and knows what is important to the client
Open
“I give of myself and let people know about me to the extent it is appropriate”
Accepting and giving feedback
Respectful
No hierarchies in human relationship
mutual respect
Playful
promotes fun
for both children and adults
Easy-going
gets along with different types of people
makes no demands from the relationship
Watchfulness
gives enough time for the client to process and respond
related to attentiveness
caring
emotionally involved within boundaries
important aspect for therapeutic relationship
giving
giving time and effort when needed the most
direct
promotes open discussions
leaving things unaddressed can be burdensome
patient
keeps hope
keeps trying until successful
Spontaneous
Is real with people, while being empathetic
Adjusts style, not personality for client
Humble
Open to feedback
Knows there is always room for mistakes
Reliable
Organizes self and tasks ethically
Self-management
Personal Integrity
Gentle
Tactful, honest, resilient but gentle
Non-threatening