Oral Communication - Nonverbal Communicaiton

Verbal Communication

• These are the words and sounds that come out of our mouths when we are speaking

Verbal Communication

It is a type of communication usage that strictly relies on works or spoken language to deliver the message

Verbal Communication

includes the speaker’s tone and volume of voice, lexicon, diction, as well as pronunciation

Nonverbal Communication

A process of communication which relies on sending and receiving wordless messages through signs or cues

Nonverbal Communication

It involves a wide array of cues and signals that people execute to deliver the intended meaning even with the absence of spoken language

connected

Verbal communication and Nonverbal Communication are ______________

The most important thing in communication is to hear what is not being said

According to Peter F. Drucker

Peter F. Drucker

“The most important thing in communication is to hear what is not being said” - ?

35%

Verbal percentage

65%

Nonverbal percentage

• Intentional Nonverbal Cues

• Unintentional Nonverbal Cues

Types of Nonverbal Communication

Intentional Nonverbal Cues

Some of these nonverbal cues deal with kinesics or body movements that are often instigated regularly by a person

Intentional Nonverbal Cues

These are nonverbal cues that are executed with full consciousness and clear intent

Unintentional Nonverbal Cues

These are actions done even without clear intent or meaning dictated by the person doing it

Unintentional Nonverbal Cues

These are nonverbal cues that are executed naturally without the person’s awareness or knowledge

1. Eye contact

2. Facial Expression

3. Posture

4. Haptics

5. Gestures

6. Personal Space

Forms of Nonverbal Communication

Eye contact

• Occurs when people or communicators directly look at each other’s eyes while communication

• It is a form of nonverbal communication that greatly impacts social behavior

Facial Expressions

• These are complex biological motion of a person’s facial muscles to convey a particular emotion

• Used to convey an emotion through the use of eyes, eyebrows, mouth, etc.

Posture

• Refers to the way you position yourself upright while standing, sitting, walking, or lying down

• Indicates self-awareness or self-confidence

• Also your personality in general

Haptics

A nonverbal cue that promotes a collaborative communication through the sense of touch/tactile which we utilize when we come into physical contact with other people

Tactile communication

Haptics also called as

Gestures

Are physical movements of a specific part of the body, usually the head or hands, to communicate a particular message

Personal Space

• This is considered as your personal “bubble'“ or the space you place between yourself and others when you are communication

• This invisible boundary becomes apparent when someone tries to breach your bubble

Communication Breakdown

Failure to Communication; Barriers to Communication

• Physical Barriers

• Psychological Barriers

• Cultural Barriers

• Linguistic Barriers

Types of Communication Breakdown/barriers:

Physical Barriers

Are the natural or environmental condition that act as a barrier in communication in sending the message from send to receiver

Psychological Barriers

These refer to social and personal issues of a speaker towards communicating with others

Mental Barriers

Psychological Barriers also called as

Cultural Barriers

Pertain to communication problems encountered by people regarding their intrinsic values, beliefs, and traditions in confict with others.

Linguistic Barriers

Pertain conflicts with regards to language and word meaning. Because words carry denotative and connotative meanings, they can sometimes cause confusion and misunderstanding

Lingua Franca

common language between speakers whose native languages are different.

Dyslexia

Difficulty in Reading

Dyscalculia

Difficulty in solving math

Dysgraphia

Difficulty in writing

Verderber (1991)

according to him it gives him a similar idea of barrier when he classifies noise into: three kinds: external, internal, and semantic

• External Noises

• Internal Noises

• Semantic Noises

Verderber gives a similar idea of barrier when he classifies noise into: three kinds: ________________

External Noises

Are the “sight, sound, and other stimuli that draw people’s attention away from intended meaning.”

Internal Noises

Are the “thoughts and feelings that interfere with meaning.”

Semantic Noises

Are the “alternate meaning aroused by a speaker’s symbols.”