Life Cycle Management

End of Life (EOL)

The point at which a manufacturer stops supporting a particular product, ceasing to provide new versions or enhancements.

End of Support (EOS)

The state in which no updates, patches, or new features are provided for a product by the manufacturer.

Firmware

The software that runs on a hardware device, such as printers or modems, that may require periodic updates to address security vulnerabilities.

Lifecycle Management

The process of managing the entire lifecycle of a product, from introduction to retirement, including updates and handling decommissioning.

Decommissioning

The process of safely disposing of or sanitizing data from a device that is no longer needed.

Change Management

A systematic approach to managing changes in an organization’s computing environment, ensuring that changes are implemented smoothly and tracked.

Service Request

A request for assistance made by an end user, typically managed through a help desk ticketing system.

Security Patches

Updates released to fix vulnerabilities in software that could be exploited to compromise system security.

Update Schedule

A defined timeframe for when updates and patches to software or operating systems are released, often on a recurring basis.

Data Sanitization

The process of cleaning or destroying data to prevent unauthorized access to sensitive information.